About your employer

Townsville Hospital and Health Service is a leading tertiary and referral service providing high-quality healthcare to North Queensland communities. We offer a supportive and collaborative environment where you can expand your expertise, build leadership capability, and access ongoing education and professional development opportunities. With modern healthcare facilities, robust university partnerships, flexible work options, and the opportunity to enjoy a relaxed North Queensland lifestyle, Townsville HHS is a great place to build a rewarding career.

Competitive salary and benefits

Competitive salary and benefits: We offer attractive remuneration packages and generous leave entitlements. Base salary range: $111,993 to $121,853 p.a. (AO5n)4 to 6 weeks annual leave with 14%-17.5% loading12.75% employer contribution to superannuationPlus a range of salary package options to increase take-home pay may be availableFlexible working arrangements may be available

About your opportunity





As a Patient Feedback Officer, you will play an important role in supporting positive patient experiences across Townsville Hospital and Health Service. Working as part of the Patient Feedback Service team, you will assist in coordinating consumer feedback, ensuring concerns, compliments and suggestions are addressed in a timely, respectful and person-centred manner. You will work collaboratively with consumers, staff and service groups to support effective feedback processes, promote positive communication, and contribute to service improvement initiatives informed by consumer experiences. This is an excellent opportunity for a compassionate and customer-focused professional to make a meaningful impact on the quality and delivery of healthcare services. Support positive patient experiences.

Applications close: Tuesday, 29 September 2026.

#J-18808-Ljbffr

📌 Patient Feedback Officer (Townsville)
🏢 Health
📍 Townsville