CHSP Care Coordinator

Commonwealth Home Support Program (CHSP) | Toowoomba

Great with people, highly organised and looking for a role where your coordination skills genuinely make a difference?

Join Carbal's Commonwealth Home Support Program (CHSP) and help older people remain independent, connected and supported in their own homes and community.

- Full-time, ongoing position
- Monday to Friday – no regular after-hours work
- Based in Toowoomba
- Generous salary packaging to increase your take-home pay
- Christmas shutdown period
- Varied role combining client contact, administration and service coordination
- Supportive and experienced CHSP team
- Make a genuine difference in the lives of older community members

About the Role Carbal is looking for an organised and people-focused CHSP Care Coordinator to support the day-to-day coordination of services for clients accessing our Commonwealth Home Support Program.

This is a varied role combining client contact, administration, scheduling and service coordination.

You'll be involved from the time a client first connects with the service — supporting enquiries, intake and onboarding, coordinating services and rosters, maintaining accurate client information and helping ensure services continue to meet each client's needs.

You'll also undertake scheduled client reviews and work closely with the broader CHSP team to make sure services are organised, responsive and running smoothly.

If you enjoy working with people, solving problems and keeping lots of moving parts organised, this could be a great fit.

Why You'll Love Working With Us

- Monday to Friday – no regular after-hours work
- Generous salary packaging through our Public Benevolent Institution status to increase your take-home pay
- Christmas shutdown period
- Supportive and culturally safe workplace
- Varied role with a combination of client contact and coordination
- Work within an experienced community care team
- Free gym membership (conditions apply)
- Employee Assistance Program
- Ongoing training and professional development
- Opportunity to build relationships with clients and make a meaningful difference in their lives





What You'll Be Doing Client Intake & Coordination

- Respond to client enquiries and communications
- Coordinate client intake, onboarding and admissions
- Complete intake documentation and ensure client information is accurate
- Help clients understand and access available CHSP services
- Maintain accurate and up-to-date client records in Visual Care

Service Coordination & Rostering

- Coordinate and schedule CHSP services
- Maintain and develop client rosters to support reliable service delivery
- Work with the CHSP team to respond to changes in client needs or service arrangements
- Coordinate weekly Carbal Kitchen client orders and associated administration
- Maintain service data and client information systems

Client Reviews & Ongoing Support

- Conduct scheduled 12-month client reviews
- Maintain current and compliant client files and service records
- Identify changes in client circumstances or support requirements
- Assist with service adjustments where required
- Help ensure clients continue to receive services appropriate to their needs

The core responsibilities remain consistent with the existing position, including intake, Visual Care records, rostering, service coordination, Kitchen orders and annual client reviews. You'll Be a Great Fit If You...

Essential

- Have experience in administration, aged care, community services, health or a similar environment
- Are highly organised and comfortable managing competing priorities
- Have excellent communication and interpersonal skills
- Enjoy working with clients and building positive relationships
- Can work independently while also being a strong team member
- Are confident using computer systems and client management software, or are willing to learn systems such as Visual Care




- Have strong attention to detail and understand the importance of accurate client records
- Are comfortable coordinating schedules and responding when arrangements change
- Are committed to culturally safe, respectful and person-centred service
- Hold a current C Class Driver Licence
- Hold, or are able to obtain, a Blue Card and NDIS Worker Screening Clearance

Desirable

- Previous experience in aged care, CHSP or community-based services
- Understanding of My Aged Care
- Experience coordinating client services, appointments or rosters
- Experience using Visual Care or a similar client management system
- Experience supporting Aboriginal and Torres Strait Islander clients and communities
- Certificate III or IV in Community Services, Aged Care or a related field

About Carbal Medical Services Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and the broader Darling Downs.

Through our community care programs, Carbal supports older people to remain independent, safe and connected within their homes and community.

Ready to Apply?

If you're organised, enjoy working with people and want a role where valuable coordination can make a genuine difference in someone's day-to-day life, we'd love to hear from you.

Please submit your resume and cover letter via the Apply Now button.

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, the role may close sooner if we find the right person.

Due to the volume of applications received, only shortlisted applicants will be contacted.

This is a non-identified position.

Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Our Commitment

Carbal Medical Services is committed to cultural integrity, community wellbeing and delivering holistic, culturally safe care that empowers Aboriginal and Torres Strait Islander communities.

📌 CHSP Care Coordinator (Toowoomba)
🏢 Carbal Medical Services
📍 Toowoomba