Primary DetailsTime Type: Full timeWorker Type: Employee

- Location: Parramatta (at least one day a week) and/or Sydney
- Type: Permanent, full time
- Join a high‑performing team making a real impact for customers
- Hybrid role, happy to talk flexibility

The Opportunity We have a permanent, full-time opportunity for a Claims Officer within our Financial Lines claims team! This role is dedicated to ensuring the proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your current role

- Proactively manage a diverse portfolio of financial claims end to end.
- Timely determination and documentation of policy coverage, liability, quantum, strategy and reserving in accordance with company policies, industry standards and applicable legislation.
- Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes.
- A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations.




- Ability to enhance and develop your own technical expertise and participate in professional development and training.
- Ensuring the delivery of the highest quality customer service and developing robust working relationships with all customers and service providers.
- Reporting in accordance with relevant company service standards and manuals.
- Collaborating with underwriting colleagues to optimise portfolio performance.

About You

- Financial lines or casualty/general liability claims experience is preferred.
- Legal background and/or qualifications
- Understanding of relevant industry legislation.
- Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills
- Pro-active and energetic team player with the highest professional approach to all aspects of claims handling.

Perks We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here . Awards & Recognition





We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills

Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 24/09/2026 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Claims Officer - Financial Lines (Sydney)
🏢 Qbe Insurance
📍 Sydney