Quality Assurance & CX Performance Lead (City of Boroondara)

Quality Assurance & CX Performance Lead (City of Boroondara)

10 Sep
|
Jobtailor
|
City of Boroondara

10 Sep

Jobtailor

City of Boroondara

Jobtailor in Australia seeks a QA leader to oversee quality standards across omni-channel support. You will assess interactions, evaluate agent and AI performance, and manage complaint workflows while driving continuous improvement in customer experience.

You will lead QA calibration, extract insights from CSAT/FCR/AHT data, and collaborate with multiple internal teams to address risks and ensure contractual compliance.

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📌 Quality Assurance & CX Performance Lead (City of Boroondara)
🏢 Jobtailor
📍 City of Boroondara

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