Advance Care Services

Location: Toowoomba, QLD

About Advance Care Services

Advance Care Services is a dedicated NDIS disability support provider committed to delivering high-quality, person-centred support to NDIS participants. We work closely with participants, their families, support workers and other professionals to help people achieve their goals and maintain their independence.

About the Role

We are seeking a motivated, organised and professional Client Service Officer to join our team in Toowoomba.

The successful applicant will assist with the day-to-day coordination of client support, communication with participants and support workers, and general administration.

Key Responsibilities

Provide professional and friendly support to NDIS participants and their families

Respond to client enquiries and follow up requests

Coordinate client support and support worker schedules

Communicate with participants, support workers and external stakeholders

Assist with rostering and managing changes to services

Maintain accurate client records and documentation

Assist with NDIS-related administration

Follow up on client needs and requests

Support management with general administrative duties

Maintain confidentiality and comply with company policies and procedures

Ensure support is delivered in a professional and person-centred manner

About You The ideal candidate will have:





Excellent communication and customer service skills

Strong organisational and administrative skills

Excellent attention to detail

Ability to manage multiple tasks and priorities

Professional, friendly and approachable manner

Ability to work independently and as part of a team

Good computer skills

Experience in the NDIS, disability, community services or healthcare sector is highly desirable

Experience with rostering or client management systems is an advantage

What We Offer

Supportive and friendly working environment

Flexible working arrangements

Training and ongoing support

Chance to develop your career in the disability services sector

Competitive remuneration based on experience and qualifications starting from $36.81 plus superannuation

How to Apply

If you are organised, reliable and passionate about supporting NDIS participants, we would love to hear from you.

Please submit your resume and a short cover letter explaining your relevant experience and why you would be suitable for this position.

Pay: From $36.81 per hour

Expected hours: ranging up to 38 hours for the right candidate

Work location : based in North Toowoomba Qld with the possibility of fixable work arrangements for the right candidate

Pay: From $36.81 per hour

Expected hours: 20.0 – 38.0 per week

Work Location: In person

📌 Client Service Officer (North Toowoomba)
🏢 Advance Care Services
📍 North Toowoomba