- Customer Service
- Customer Solutions Consultant
- Springvale VIC
- Fixed Term Full Time

7/9/2026

- Join a rapid-paced, supportive and customer-focused team
- Based in Springvale. Monday to Friday
- Retail, fuel & grocery discounts + milestone celebrations

About Us

Adaptalift is one of Australia’s largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

About The Role

Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team , based at our National Corporate Head Office in Springvale .

This is a contract position, offered for 12 months starting immediately. The position is located in Springvale, working Monday to Friday, 9:00am–5:00pm and will be 10:00am-6:00pm during daylight saving.

What You’ll Be Doing





- Acting as the first point of contact for customer phone enquiries across Australia
- Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
- Maintaining and updating customer records accurately within our CRM system
- Identifying trends in customer issues and recommending improvements
- Providing feedback to support continuous improvement within the team

About You:

- Previous customer service experience (industrial or commercial contact centre experience highly regarded)
- Excellent communication skills with a professional phone manner
- Intermediate computer literacy including CRM systems and MS Office Suite
- High attention to detail and strong organisational skills
- Solutions-focused mindset with confident problem-solving ability

Does this sound like you?

This is your opportunity to step into a permanent, full-time role with long-term stability and progression.

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📌 Customer Service Specialist - 12 Month Contract (City of Greater Dandenong)
🏢 Adaptalift Group
📍 City of Greater Dandenong