Daily floor supervision of sales team ensuring outstanding customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a quality control supervisor ensuring that every interaction with a customer is memorable.

Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs

Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.

Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers

Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team

Coach 'in the moment' and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.

Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.

Lead by example by delivering the Burberry Experience to customers when necessary.

Partner with GM, SM and S&P; to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play,



providing tips and talking through difficulties of individual associates.

Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.

Resolve difficult customer issues and elevate to management when necessary.

In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales

Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.

Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.

Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.

Assist with the opening and closing ofstore which includes securing doors, windows and merchandise, successful alarming of store and POS procedures

Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system.

Previous experience with Apple mobile devices and comfortable with the use of digital tools.

1-2 years previous supervisory or management experience in retail sales.

The Company designs, develops, makes and sells products under the Burberry brand.



Product design and development are centred in Burberry’s London headquarters. Fabrics and other materials are bought from, and finished products manufactured at, both Company-owned facilities in the UK and through an external supplier network, predominantly located in Europe. Creative and marketing content and programmes are developed internally to engage and connect the brand and its products with consumers. Burberry products are sold globally through its stores and online at Burberry.com, as well as through third-party wholesale customers, both offline and online. In a few selected areas, Burberry uses the product and distribution expertise of licensing partners. These activities are executed by a global team of almost 11,000 employees.

Source: This is an extract from the company's own website.

The Company designs, develops, makes and sells products under the Burberry brand. Product design and development are centred in Burberry’s London headquarters. Fabrics and other materials are bought from, and finished products manufactured at, both Company-owned facilities in the UK and through an external supplier network, predominantly located in Europe. Creative and marketing content and programmes are developed internally to engage and connect the brand and its products with consumers. Burberry products are sold globally through its stores and online at Burberry.com, as well as through third-party wholesale customers, both offline and online. In a few selected areas, Burberry uses the product and distribution expertise of licensing partners. These activities are executed by a global team of almost 11,000 employees.

Source: This is an extract from the company's own website.

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📌 Supervisor (Chadstone) (Melbourne)
🏢 Burberry Pacific
📍 Melbourne