EvoHeat is a leading Australian provider of innovative and energy-efficient heat pump technology. With more than 18 years of industry experience, we’re proud to deliver high-quality products, expert support and smarter heating technology to customers across Australia.

Based in Bundamba, Queensland, our growing team is committed to innovation, exceptional customer service and creating a positive, supportive workplace where our people can grow and succeed.

About the role

The Service Coordinator role provides technical support and after sales service. Reporting to the EvoHeat Service Manager, this broad service role will work across our range of Evo heat pumps (pool heating and hot water) and will provide plenty of variety and a great learning opportunity to work across different areas of our EvoHeat business.

Key responsibilities

Providing end to end technical support to customer enquiries (email and phone) in a calm, skilled and timely manner

Coordinating warranty service with internal/external contractors





Processing spare parts orders

Liaising with clients on technical data, product manuals, and product videos

Processing warranty claims

Recording all service work in the internal software programs

Supporting the Operations Team with general administration tasks / ad hoc projects

Promoting service plans to existing clients

About you

Technical problem-solving background is highly regarded

A positive, energetic approach and a willingness to learn

Sound administration

Customer service and relationship building skills

Good organisation skills and the ability to multi-task

A good telephone manner, listening and problem-solving skills and the ability to stay calm in a busy but enjoyable operating environment

Willingness and capability to assist with light manual handling requirements

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