The Strategic Communications Branch plays a pivotal role in contributing to ACCC outcomes.

We help the ACCC tell its stories. We raise awareness of competition and anti-competitive behaviour and provide information to help Australian consumers and business understand their rights and responsibilities under Australian Consumer Law.

We help the agency achieve its strategic objectives with clear and effective communication in the media and through channels. We work collaboratively with internal business partners on strategic, integrated communications, bringing together our many skillsets and disciplines to design and deliver effective communication solutions.

The Web Team in the Strategic Communications Branch is responsible for website content and governance. We have expertise in content design, website standards, and managing platforms, which includes ACCC websites (ACCC, ACCC Product Safety, Scamwatch) and a newsletter, consultation and website governance platform.

We advocate for users and work to provide them with a positive experience. We design, edit and publish website content making sure it meets style, accessibility, and readability standards and is focused on meeting user needs. We’re informed by evidence and employ best practice when providing expert guidance and making decisions on content and communication.

The Strategic Communications Branch also has a media team, a campaign, design and social media team, corporate communications, events, and strategic design team. We are creative, collegiate and committed to delivering meaningful outcomes for the agency and the Australian public.

We are seeking a Content Designer to support content design,



publishing tasks and projects across ACCC websites and newsletters. The role requires strong attention to detail and experience applying plain language, WCAG accessibility standards and website publishing practices to turn complex information into clear, user-focused content.

You will work closely with Senior Content Designers (APS6), the Content Design Manager (EL1) and agency stakeholders to deliver content that meets user needs. You will need to communicate effectively, adapt to changing deadlines and priorities, and perform your duties in line with the APS Values, APS Code of Conduct and the ACCC’s mission and goals.

As the Content Designer, you will:

- edit, proof and write content for website and digital platforms
- design and publish content that meets style, accessibility and readability standards, and content design patterns
- support the management of a busy inbox and action assigned tasks and requests from line areas
- review, draft and publish content to the ACCC websites and newsletters
- support senior team members, engage with and influence stakeholders, so that content is accurate and relevant, while being easy to understand
- follow established processes and systems, and contribute to an effective and collaborative team




- review website feedback and other evidence to suggest content changes or improvements
- contribute to thought leadership in the team and improvements, including the use of AI
- other duties as required to assist in the effective functioning of the Strategic Communications Branch.

All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the classification advertised. Follow the link for more information on the ILS.

This role in particular requires certain skills and experience.

· Sound writing, editing and proofreading skills.

· Experience and high-level skills in website and digital publishing, using a complex content management system.

· Strong attention to detail and ability to consistently follow content design principles and style guides.

· Solid understanding of WCAG accessibility and readability standards including plain language.

· Ability to suggest and implement user focused solutions for website and digital content.

· Excellent interpersonal skills to effectively collaborate with team members and stakeholders.

· Ability to troubleshoot and edit in HTML, or the ability to learn the skill.

· Productively and effectively working under pressure, organising and prioritising a demanding workload with competing deadlines.

Certain job specific criteria are also highly desirable.

· A tertiary qualification in communications, skilled editing or similar discipline.

· Knowledge in Drupal CMS and newsletter platforms.

· Experience dealing with and responding to a high-volume request-based inbox.

📌 Content Designer (Australia)
🏢 Australian Competition And Consumer Commission
📍 Australia