Nero Bathrooms International is looking for an Assistant Customer Service Manager to join our team in Carrum Downs, Victoria .

This is a full-time position supporting the day-to-day operation of our customer service team. You will work closely with the Customer Service Manager and other departments to ensure customer enquiries, orders and issues are handled efficiently and professionally.

Key responsibilities

Respond to daily customer, trade and dealer enquiries via phone and email

Assess warranty claims and aftersales cases

Liaise with plumbers, installers and builders to diagnose reported issues

Lodge service calls with local plumbers and coordinate replacement parts or unit replacements where required

Arrange and dispatch replacement parts

What we're looking for

Previous experience in customer service, administration or a similar role

Strong communication and interpersonal skills

Good organisation and attention to detail

Confident dealing with customers and resolving issues

Able to manage multiple priorities in a busy environment





Valuable computer and system skills

A positive, reliable and hands-on approach

Previous experience in the plumbing, building, wholesale or related industry would be an advantage

Previous team leader or supervisory experience would be preferred, but is not essential

About us

Nero Bathrooms International is a growing Australian bathroom products business supplying customers across Australia and New Zealand.

We offer a supportive working environment, on-the-job training and opportunities to grow within the business.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How much notice are you required to give your current employer?
- Do you have Complaint Handling experience?

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📌 Assistant Customer Service Manager (Melbourne)
🏢 Nero bathrooms International
📍 Melbourne