- Deliver customer-obsessed service that drives customer satisfaction and first-call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and online channels
- Support and educate customers on using digital platforms for personal banking
- Provide support for digital onboarding processes
- Listen, build trust, ask the right questions, and improve customer outcomes
- Contribute to a team culture balanced across people, customer, risk, and performance
- Ensure compliance with internal policies, external requirements, Privacy, FSRA, and Underwriting Guidelines

Requirements

- Experience in delivering high-quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries,



empowering customers to manage their accounts online
- Compliance with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines

Core Competencies

Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with privacy and regulatory standards while enhancing customer satisfaction and first-call resolution.

Highest-signal resume keywords

- Customer Experience Delivery
- Digital Customer Service Platforms
- Digital Payment Technologies
- Digital Verification Systems
- Compliance with Privacy and FSRA

ATS Optimization Keywords

Hard Skills

- Digital Banking Applications
- Mobile Services Navigation
- Digital Onboarding Processes
- ID Validation Systems
- Online Payments

Soft Skills

- Trust Building
- Effective Listening
- Questioning Skills
- Customer Empowerment

Industry Keywords

- Everyday Banking
- Customer Satisfaction
- First-Call Resolution
- Underwriting Guidelines
- Legislative Requirements

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📌 Banking Consultant (Brisbane City)
🏢 Jobtailor
📍 Brisbane City