If you're at your best when building relationships, solving problems and helping customers find the right solution, this could be the opportunity for you.

We're looking for a Cover Review Specialist to join our Retentions team on a 10-month fixed-term opportunity. You'll work closely with members who are considering cancelling or changing their cover, helping them understand their options and identifying solutions that meet their needs. You'll also support members with claim-related enquiries, escalations and complex retention matters while delivering a high standard of service and care.

Why You Will Be Excited About This Role

You'll have meaningful conversations with members, understand their individual circumstances and help them make informed decisions about their health insurance. You'll use your problem-solving skills, product knowledge and ability to build rapport to retain members and deliver positive outcomes.

You'll also have the opportunity to support your colleagues, contribute to team success and work across a variety of retention, termination and member support activities.

Why You Will Like Working Here

At CBHS, you'll join an organisation that values its people and the members it serves.

· Hybrid working arrangements

· 5 weeks annual leave

· $1,500 health insurance subsidy

· Free breakfast and snacks in the office

· Ongoing learning and development opportunities

· The opportunity to build specialised health insurance knowledge and retention expertise

What You Will Be Working On

· Contacting members to discuss cover reviews, retention and termination enquiries

· Understanding member needs and identifying suitable product and cover solutions

· Assisting members with claim-related enquiries and exploring alternative options where appropriate

· Resolving member enquiries





· Maintaining accurate records across relevant systems, including Salesforce and Forte

· Supporting retention and termination performance objectives

· Contributing to reporting, administrative activities and continuous improvement initiatives

· Supporting colleagues and sharing knowledge across the team as required

· Maintaining availability across the 8.00 am to 7.00 pm roster window

What You'll Bring

· Experience in customer service, retention, sales or a similar member-focused environment

· Strong communication and relationship-building skills

· Confidence handling sensitive conversations and resolving member concerns

· The ability to influence outcomes by understanding customer needs

· Strong organisational and time management skills

· Experience working towards performance targets or service objectives

· Sound computer skills and experience working across multiple systems

Experience within private health insurance, financial services or another regulated industry will be highly regarded.

Alternative job titles: Retention Specialist, Member Retention Consultant, Customer Retention Consultant, Membership Consultant, Retention and Review Specialist, Customer Solutions Consultant, Health Insurance Consultant.

How To Apply

If you're looking for an chance where you can combine customer service, problem-solving and relationship-building skills to make a genuine difference for members, we'd love to hear from you.

Apply today with your resume and a brief cover letter outlining your interest in the role.

During the selection process, candidates will be required to undergo additional background checks including verification of experience and qualifications in determining their suitability for the role. Successful candidates will also need to agree to undergo a National Police Check

Please note only successful applicants will be contacted.

📌 Cover Review Specialist (10 mth contract) (Parramatta)
🏢 Cbhs Health Fund
📍 Parramatta