About Flow Power

Flow Power is an Australian electricity retailer and technology company reshaping how homes and businesses use energy. We combine retail electricity, expert energy advice and smart tools like kWatch to help customers understand usage, unlock value and make smarter energy decisions.

We’re building a renewable energy future with customers, renewable projects and an award-winning in-house team. If you’re curious about energy, comfortable with technology and excited by customer impact, you’ll find real purpose and room to grow here.

The opportunity

We’re seeking a proactive Credit & Collections Officer to manage cashflow and collection risk and to administer accounts receivable processes. You will report to the Credit & Collections Manager and work closely with Finance, Account Officers and Customer Accounts teams to minimise overdue balances, recover debt, and maintain strong customer relationships.

Key responsibilities include:

- Manage daily accounts receivable activities including payment allocations, direct debits and bank statement reconciliations
- Drive debt recovery and portfolio management to reduce overdue balances and collection risk




- Proactively contact customers to establish payment arrangements
- Perform checks to assess customer credit risk, within company guidelines
- Support month-end reconciliations and cashflow reporting

About You

You are results-driven, customer-focused and confident managing sensitive conversations with customers about payments. You bring strong attention to detail, good commercial judgement and the ability to work collaboratively across teams. You’ll model Flow Power’s company values when handling sensitive conversations with customers.

Skills and Experience

- Tertiary qualification in Accounting or Finance preferred
- 2–3 years’ experience in collections and knowledge of the accounts receivable function
- Experience or knowledge of the energy retail sector is advantageous
- Strong written and verbal communication skills
- Robust interpersonal and negotiation skills
- Demonstrated ability to analyse financial information and prepare reporting
- Experience with payment processing, direct debits and PPSR desirable
- Intermediate to advanced Excel and Microsoft Office skills

📌 Credit & Collections Officer (Melbourne)
🏢 Flow Power
📍 Melbourne