At Terumo we are working to build a healthier, happier society for our employees and the world. As an employee of Terumo, your work helps to shape our evolution for the future. Working as one team, learning, innovating and challenging ourselves to write the future of healthcare. In joining a global company, you’ll become an integral and valued part of something bigger.

- Permanent Full Time Opportunity hybrid working arrangements 3 days office 2 WFH
- Macquarie Park, Parking Onsite, and close to public Transport

About You You will be a team player who has experience in automation, passionate about building relationships and customer engagement. Have strong administrative, communication and organisation skills. Possess high computer literacy; ability to analyse data, quick to learn software applications and comfortable with process automation.

This is an chance to pursue a dynamic and progressive career with a global company.

Responsibilities

- Managing incoming customer calls and emails
- With AI assistance (Processing customer orders, resolving queries and complaints)
- Support the co-ordination of urgent deliveries and pickups 3rd party couriers
- Liaise with our sales and internal commercial teams across Australia and New Zealand
- Proactively engage with customers to improve customer experience
- Build relationships with customers and use your data intelligence to identify sales opportunities
- Contribute to sales lead generation and conversion
- Maintain accurate CRM records and supporting issue resolution

To be successful:

- Previous experience with automation in an admin,



operations or customer service environment is highly preferred
- Deliver exceptional customer service by responding to patient, customer, and healthcare provider enquiries professionally, accurately, and with empathy while maintaining confidentiality.
- Previous experience with SAP, Power BI, Power Automate or Salesforce would be highly advantageous
- Demonstrate strong attention to detail by accurately processing orders, managing customer records, and ensuring compliance with medical industry regulations and quality standards.
- Build effective relationships with internal teams, healthcare professionals, and customers through clear communication, collaboration, and proactive problem-solving.
- Manage competing priorities in a fast-paced environment by remaining organised, meeting service level agreements (SLAs), and consistently identifying opportunities to improve the customer experience and operational efficiency.

What We offer you Our culture is one where we value difference. Your colleagues are friendly and supportive, within a casual office atmosphere. We offer hybrid working arrangements 3 days office 2 WFH, a range of employee benefits including an in office car parking and gym facility as well as birthday leave, wellness days, access to paid parental leave and additional annual leave.

Terumo is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and we encourage all suitable candidates to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential.

📌 Customer Care Associate (Automation) (Macquarie Park)
🏢 Terumo Australia
📍 Macquarie Park