About the company

Our client is a global logistics provider entering the Australian market, backed by an established international network across Southeast Asia, China and Latin America. The company is expanding its presence across North America, Australia and Europe, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth.

Ready to grow your career with one of the world's fastest-growing logistics companies?

The company contracts call centres, both domestic and overseas, to deliver customer support on our behalf, and this role takes ownership of monitoring and improving the quality of service those providers deliver.

Day to day responsibilities include quality checking and issue diagnosis. You will work closely with the contracted call centre teams rather than with end customers directly. The role suits someone comfortable working with data, able to spot patterns in service delivery, and skilled at turning findings into practical improvements.

Key Responsibilities

- Conduct regular, structured quality checks on domestic and overseas service providers, covering operational process, service quality and issue resolution capability
- Identify service gaps and risks, and produce periodic reports that set out clear findings for stakeholders
- Diagnose the root cause of issues found during quality checks and recommend practical fixes




- Use case analysis and script refinement to lift customer service standards where issues are identified
- Organise and deliver training sessions in Mandarin and English for domestic and overseas service provider teams, covering SOPs and operational workflows
- Coach service provider teams on applying SOPs and quality standards in day to day work
- Track and report on quality check outcomes, keeping results accurate and on time

About You

- Previous experience in customer service operations, service quality or a contact centre environment
- Comfortable working with call centre or contact centre data and able to turn data into practical conclusions
- Strong attention to detail, reliable follow-through and a results-oriented approach to tracking issues through to resolution
- Background in logistics, express delivery or e-commerce is highly regarded
- Skilled Mandarin and English communication skills are required

What's on Offer

- A structured training program backed by an established local team
- A clear path for career growth, including internal transfers and promotion
- A stable, growing business with a multicultural working environment

How to Apply Click apply to submit your CV. Applications are treated in confidence and only shortlisted candidates will be contacted.

📌 Customer Operations Specialist - Logistics (Mandarin speaking) (Sydney)
🏢 NorthStone Talent Partners
📍 Sydney