Chief Customer Experience & 24/7 Service Leader (City of Stirling)

Chief Customer Experience & 24/7 Service Leader (City of Stirling)

10 Sep
|
Water
|
City of Stirling

10 Sep

Water

City of Stirling

Water Corporation in Western Australia is seeking a Head of Customer Service to lead a large operational team across the State, supporting customers with billing, service requests and urgent water issues. The Contact Centre handles over 300,000 calls annually and runs a 24/7 response capability.

This hands-on leadership role focuses on improving service across channels, rostering, training and data-driven decisions to deliver explicit information and a better customer experience.

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📌 Chief Customer Experience & 24/7 Service Leader (City of Stirling)
🏢 Water
📍 City of Stirling

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