- Lead, coach, recruit and retain a high-performing team of Solution Consultants
- Partner with Sales and regional leadership to define and execute go-to-market strategies
- Guide consultative engagement, solution design and value-based storytelling throughout the sales cycle
- Build the team's technical, commercial and AI capabilities
- Help design tailored, data-driven solutions addressing customer business challenges
- Strengthen relationships with customers, partners and the technology ecosystem
- Represent Genesys at customer engagements, industry events and conferences
- Optimize processes, tools and best practices
- Partner with Product Management and Engineering on customer, market and product insights
- Monitor and report team performance metrics and sales enablement outcomes to executive leadership
- Drive consistent overachievement of revenue targets
- Engage at executive level in larger deals
- Monitor market trends and emerging technologies to maintain domain expertise and competitive advantage

Requirements

- Bachelor's degree in a relevant technical field
- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles
- Proven ability to build and manage high-performing teams
- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains
- Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region
- Exceptional communication and data-driven storytelling skills
- Strategic thinking, problem-solving and innovation mindset




- Ability to collaborate across Sales, Customer Success, Product, and Engineering
- Results-oriented focus on measurable impact and performance improvement
- Proficient in relevant enterprise software and tools
- Proven ability to lead through change and drive transformation in complex, matrixed organizations
- Must be legally permitted to work in Australia

Core Competencies

Demonstrates expertise in leading high-performing teams in Solutions Consulting and Technical Sales, with a solid focus on AI, CCaaS, and customer experience. Proven ability to drive revenue growth through strategic partnerships and data-driven solutions.

Highest-signal resume keywords

- Solutions Consulting Leadership
- AI and CCaaS Expertise
- Data-Driven Storytelling
- Team Building and Management
- SaaS and CX Business Scaling

ATS Optimization Keywords

Hard Skills

- Solutions Consulting
- Technical Sales
- AI Implementation
- CCaaS Solutions
- SaaS Business Development
- Customer Experience Strategy
- Digital Transformation
- Performance Metrics Monitoring
- Sales Enablement
- Data Analysis

Soft Skills

- Exceptional Communication
- Strategic Thinking
- Problem-Solving
- Collaboration
- Innovation Mindset

Industry Keywords

- Customer Experience
- Employee Experience
- Digital Domains
- Market Trends
- Technology Ecosystem

Tools & Technologies

- Enterprise Software
- Sales Tools
- Customer Success Platforms
- Data Analytics Tools
- Market Insights Tools

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📌 Director, Solution Consulting (Sydney)
🏢 Jobtailor
📍 Sydney