As a Customer Service Coordinator, you will be the ambassador of our brand, ensuring that every after-sales interaction reflects the quality and excellence our clients expect. You will manage administrative workflows, data processing, and repair coordination while maintaining a seamless, personalized experience for all clients - including both end customers and wholesale partners.

This role is ideal for someone who thrives in a quick-paced, high-volume environment, can multitask with precision, and remains poised and professional under pressure. You will play a pivotal role in strengthening client relationships and supporting the operational excellence of our after-sales service.

Key Responsibilities

- Oversee the end-to-end administrative process for repairs and after-sales services, including data entry, order tracking, and service request processing.
- Maintain meticulous records across all systems to ensure accuracy and data integrity.
- Collaborate closely with the logistics department to coordinate shipments, transfers, and deliveries, ensuring smooth operations between internal teams and clients.
- Monitor outstanding jobs, follow up proactively, and prioritise tasks to maintain efficiency in a fast-paced, high-volume environment.
- Ensure strict adherence to company procedures, standards, and service protocols.
- Identify opportunities to streamline workflows, enhance efficiency, and improve client satisfaction.

Processes & Reporting

- Track and monitor all after-sales activity, including repair requests, shipments, and inventory updates, ensuring all data is accurate and up-to-date.
- Utilise company systems and reporting tools to monitor workflows, identify deviations, and initiate corrective actions.
- Prepare and distribute detailed activity and performance reports to internal stakeholders,



including logistics, workshop, and management teams.
- Maintain continuous collaboration with logistics and workshop teams to ensure timely service delivery.

Client Relations

- Deliver exceptional service to both end customers and wholesale partners, responding to enquiries via phone, email, and in-person.
- Provide accurate information on services, pricing, and turnaround times with professionalism and care.
- Handle client concerns and complaints with empathy, discretion, and efficiency, ensuring positive resolutions.
- Follow up on all interactions to guarantee timely and thorough resolution or escalation when required.
- Organise workload to meet client expectations while maintaining high standards of service.
- Keep precise records of all client communications and actions taken.

Experience

- Previous experience in luxury customer service, client administration, or after-sales support, ideally in luxury retail or high-end service environments.

Skills

- Exceptional written and verbal communication skills, capable of engaging clients and building trust across all levels.
- Strong IT proficiency, including Microsoft Outlook, Word, Excel.
- Confident in managing enquiries, objections, and resolutions across diverse client groups.
- Highly organized, capable of multitasking, prioritizing, and maintaining performance in a fast-paced, high-pressure environment.
- Solid problem-solving skills with a proactive, client-focused approach.

Personal Attributes

- Passionate about delivering world-class customer service.
- Calm, effective, and detail-oriented under pressure.
- Adaptable, solutions-focused, and proactive.
- Self-motivated, with the ability to work independently while contributing to a collaborative team.
- Professional, personable, and committed to upholding the brand’s prestige.

📌 Customer Service Coordinator (Sydney)
🏢 Breitling Oceania
📍 Sydney