Our busy Hornsby office is seeking a proactive and organised Customer Service team member to work in daily operations and help our team run smoothly. This role is ideal for someone who is customer-focused, confident and wants to gain experience in customer service, scheduling and administration.

You will be responsible for:

- Handling inbound telephone and email enquiries with professionalism and care.
- Scheduling jobs for our field technicians using our job management system.
- Supporting office staff to maintain efficiency and high service standards.
- Coordinating with field teams to ensure seamless communication and job completion.
- Performing administrative tasks including data entry, reporting, and record-keeping.
- Improving processes and contributing to a positive,



productive work environment.

What we’re looking for:

- Solid telephone and customer service skills.
- Highly organised, with excellent time management and attention to detail.
- Confident with computer systems and data entry.
- Positive and professional communication skills, both verbal and written.
- Ability to work independently, take initiative, and work well within a team environment.
- Common sense and ability to learn quickly.

The role:

- Full-time, 38 hours per week
- Monday to Friday, 8:30am – 4:30pm
- Immediate start available

📌 Customer Service - HORNSBY
🏢 Master Appliance Service
📍 Hornsby