? Join a Team That Values You ?

At the heart of our vibrant culture are the values of Collaboration, Wellbeing, Adaptability, and Accountability. We’re not just building a workforce we’re nurturing a community. If you're passionate about helping others and thrive in dynamic environments, we want you on our team!

Your Career in Customer Service

We’re offering an exciting opportunity for enthusiastic individuals with a can-do attitude to kickstart their career delivering front line customer service in Western Australia. As a Customer Service Officer, you’ll provide exceptional face to face support and resolve enquiries with confidence and care.

In this face-to-face role, you’ll:

- Engage directly with customers across Western Australia
- Use a variety of computer-based systems to provide solutions
- Build rapport quickly and work efficiently and accurately in a fast-paced setting

The Opportunity We have full time, 6-month fixed term contracts available, with potential for additional contracts or permanency. Positions are open across Perth’s North and South metropolitan areas .

We are looking for candidates available to work full-time on rotating shifts, 7 days a week, between 7am to 6pm at the following locations:

GREATER NORTH Region: Butler & Joondalup

NORTH Region: Mirrabooka, Midland & City West

GREATER SOUTH Region: Mandurah & Rockingham

SOUTH Region: Cannington, Kelmscott & Success

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent)



that arise within the next 12 months from date of first appointment across the Department of Transport & Major Infrastructure.

About you

- You thrive in a busy, fast-moving customer service environment
- You’re all about exceptional customer experiences
- You communicate with confidence and empathy
- You are confident in using computers and learning current systems
- You are reliable, organised and great at managing your time

We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.

How to Apply

Apply online by clicking the ‘ Apply for Job ’ button and provide the following documents in Word or PDF format :

1. A detailed CV that highlights your qualifications, skills, and experience that match the .
2. A cover letter maximum (1) page that summarises your key responsibilities and achievements throughout your career, showing how they relate to the job and selection criteria.
3. References
- the names and email contact details of two referees; one must be your current or recent supervisor/manager.

Applications for this opportunity close at 3pm on Friday, 18 September 2026. Please ensure your application is submitted on time, as late applications will not be accepted . DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

For further information about the role, we encourage you to review the attached Form (JDF) and contact Emma Warren, Centre Manager on (08) 9216 8329 .

📌 Customer Service Officer (City of Perth)
🏢 Department of Transport and Major Infrastructure
📍 City of Perth