Customer Service Officer

About the role

We are currently looking for a Customer Service Officer to join our team. If you have experience in retail or hospitality and want to kick-start your Insurance career, this role offers full training and hands-on learning. You’ll support customers, coordinate home repairs, and gain all the skills you need to succeed. You’ll also be part of a dynamic team, working closely with our administration and customer care teams.

This role is a full-time, office-based position based in Underwood, Brisbane.

We’re looking for people with:

· A friendly, proactive and can-do attitude

· Excellent people skills

· Good written and verbal communication skills, including a professional phone manner.

· Problem solving skills

· Good computer skills and the ability to use multiple systems at once

Key responsibilities:

- Handle inbound and outbound calls with customers and stakeholders
- Lodge new claims via internal and external systems
- Manage portfolio of claims from start to finish
- Liaise with clients, insurance companies and trades to ensure smooth workflow




- Coordination of internal calendars and schedules
- Perform other duties as assigned.

Here are some of the perks our team enjoy:

- On the job training provided
- Opportunity for career growth and development

- Friendly team culture

About the business Established in 1996, InsureBuild has nearly 30 years of experience delivering specialised building repairs across Australia. We’re well respected for our expertise and strong reputation.

If you enjoy delivering great customer service and want to grow your career in the service industry, this could be your perfect fit. We’d love to meet you—just click Apply Now to send your resume.

This role will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company www.insurebuild.com

📌 Customer Service Officer (Underwood)
🏢 InsureBuild
📍 Underwood