Who We Are

With unparalleled technical expertise and extensive product range, Disc Brakes Australia has grown to be Australia’s number one disc rotor manufacturer and established itself as a complete ‘brake solution’ supplier. Exporting to over 30 countries, it continues to service the globe through eight distribution centres across Australia, New Zealand and the USA. We’re celebrating 50 years of Australian Manufacturing this year and proud of our roots.

We’ve got our eyes set on being a customer-led innovative business and we’re looking for like-minded individuals to join us.

Disc Brakes Australia is proudly backed by ASX-listed Amotiv Limited, one of Australia's leading automotive aftermarket groups, giving our team the prospect to be part of a stable, growing organisation with an exciting future.

The Opportunity

We’re seeking a passionate and customer-focused Customer Service & Sales Support Coordinator to join our Silverwater head office and play a key role in supporting our national, local and export customers.

In this role, you’ll be the vital connection between our customers, sales team and internal support functions. You’ll ensure orders are processed accurately, communication flows smoothly, and customers receive timely updates – all while helping to build strong, long-term relationships with the DBA brand. You’ll work closely with Sales, Supply Chain, Warehousing, Marketing and Accounts to deliver a seamless ordering and delivery experience.

Think of yourself as the engine that keeps the sales and customer service process running at full speed.

What You'll Be Doing

- Process customer orders via phone and email with a strong focus on accuracy and timeliness
- Verify pricing, discounts and product details, and proactively advise customers of stock availability or delays
- Manage backorders in the CRM system and communicate updates to customers and Business Development Managers
- Respond to customer enquiries regarding orders, pricing, delivery dates, estimated time of arrival, and logistics




- Coordinate with internal teams to resolve issues efficiently and professionally
- Follow up with customers after sales to build rapport and strengthen brand relationships
- Process credits and customer payments in collaboration with the Accounts team
- Contribute to continuous improvement initiatives and maintain high service standards
- Promote a safety-first mindset and comply with all health, safety and sustainability policies

This is a permanent full-time role, working Monday to Friday, 9am – 5pm. You’ll start onsite in our Silverwater office five days a week to complete your training. Once training is complete, you’ll move to a hybrid model.

About You

You'll thrive in this role if you have:

- Automotive parts interpreting experience or strong automotive aftermarket knowledge
- Experience in a fast-paced customer service or sales support role
- Proficient in Microsoft 365
- Strong attention to detail and a commitment to order accuracy
- Experience with export documentation and processes
- Confident communication skills and the ability to build positive relationships
- Excellent time management and the ability to work both independently and as part of a team
- Certificate in customer service, administration or similar
- Experience with Pronto MRP (desirable)

Why Join DBA? Joining DBA means becoming part of a specialist market leader backed by the strength and stability of Amotiv Limited, one of Australia's leading ASX-listed automotive aftermarket groups. Whether you're looking to deepen your expertise or take the next step in your career, you'll have the opportunity to learn, grow and make a meaningful impact.

You’ll enjoy access to

- Career development opportunities across a diverse portfolio of leading automotive brands.
- The support and stability of a successful ASX-listed organisation.
- A collaborative and inclusive culture where your ideas and contributions are valued.
- Ongoing learning and professional development opportunities.
- Staff discounts and a range of employee benefits.
- On-site parking.
- The opportunity to make a genuine impact in a business where your work in recognised and valued.

📌 Customer Service & Sales Specialist (Automotive Parts Interpreter) (Silverwater)
🏢 Powertrain u0026 Undercar Division
📍 Silverwater