TRILITY is seeking a driven Customer Service and Sales professional to join our team based in Thomastown, VIC.

The role

You will provide productive and professional sales of TRILITY and other distributed equipment, parts, fittings to businesses across Victoria and Tasmania.

Key responsibilities

- Represent the company at all levels in a manner enhancing the image of the company
- Maintain a commercial focus by concentrating on maximising revenue and margin from each sale
- Create and develop relationships with identified priority customers
- Promote and sell the agreed TRILITY product range
- Manage the integration of ad hoc enquiries for other products alongside the agreed TRILITY range in conjunction with the Internal Sales Leader
- Plan, co-ordinate and control the activities of the sales cycle and close sales orders
- Determine customers’ specific requirements before or after specific enquiries are received. Understand their objectives and ensure that TRILITY focuses on helping them to achieve those objectives
- Provide quotations to customers with due consideration to any constraints on the company’s ability to deliver the necessary products and services
- Liaise with Internal Sales Leader or relevant Service Manager for larger or more complex enquiries
- Prepare accurate and timely sales quotations
- Prepare sales orders, invoicing and associated documents in accordance with the requirements of TRILITY’s commercial procedures
- Participate in stock control for spare parts sales, including picking from the store, packing, dispatch and stock takes as appropriate in conjunction with other team members.




- Generate supplier quotation requests for relevant sales
- Procurement of spare parts and equipment to fulfil sales orders where required
- Ensure that a high level of service is provided to all customers of the company. Monitor customer satisfaction levels with TRILITY’s products through a customer monitoring and reporting process
- Maintain up to date market knowledge of the industry, competitors, technologies, and products
- Actively seek competitive intelligence information on the activities and intentions of competitors.
- Maintain a customer record system and provide ideas for methods of improvement and information updating
- Provide resource and task support for other team Service Administrators or Internal Sales team members as required

What we are looking for

- Experience in sales of equipment and spare parts
- In-depth understanding of customers’ business objectives and how TRILITY’s products and services can help to achieve them
- Ability to put complex quotations together and negotiate sales
- Knowledge of the water and wastewater treatment industry
- Technical knowledge relevant to TRILITY’s agreed product range
- Experience with financial management

Why TRILITY? TRILITY is an established industry leader, solely dedicated to the delivery of water,



wastewater and reuse solutions across New Zealand and Australia’s municipal, industrial and resource sectors. This leadership draws on more than 35 years’ experience of providing high-quality solutions for our public and private sector clients, including financing, design and construction, operations and maintenance, asset management, utility services, and equipment solutions. Our capabilities span the full life cycle of water, delivering services to millions of people every day.

What we have to offer you

- Competitive base salary + incentive + additional super after 2 years service
- A dynamic and positive work culture, where hard work is recognised
- Paid parental leave and ability to purchase additional leave
- Reward and recognition program – receive payment for excellence and years of service
- Wellbeing program including an employee assistance program, a free membership to Headspace and discounted wellness products

To apply If you are looking for a fast-paced, diverse role, then please submit your application, including a cover letter and resume, via the Seek apply button.

For further information on TRILITY, head to our careers page https://trility.com.au/careers/

TRILITY is an Equal Employment Opportunity employer who seeks to increase the diversity of its workforce. We encourage people from any background/culture, age, gender, sexual orientation, or people with an impairment to apply for this role. TRILITY is also a WORK180 endorsed employer for women – find out more at https://work180.com/en-au/for-women/employer/trility-pty-ltd

📌 Customer Service - Sales (Jandakot)
🏢 TRILITY
📍 Jandakot