Service Desk Transformation Architect (Brisbane City)

Service Desk Transformation Architect (Brisbane City)

10 Sep
|
Queensland Parliament
|
Brisbane City

10 Sep

Queensland Parliament

Brisbane City

Queensland Parliament is seeking an IT Support Transformation Lead to drive the Service Desk transformation, redesign service delivery, and build a data-driven, up-to-date support function for Members of the Parliament.

The role leads cross-functional IT teams, implements ITIL-aligned practices, and develops governance, reporting, and KPI frameworks to improve responsiveness and customer satisfaction.

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📌 Service Desk Transformation Architect (Brisbane City)
🏢 Queensland Parliament
📍 Brisbane City

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