Senior Collections Lead - Empathy, Compliance & Optimization (Brisbane City)

Senior Collections Lead - Empathy, Compliance & Optimization (Brisbane City)

10 Sep
|
Trilogy Care
|
Brisbane City

10 Sep

Trilogy Care

Brisbane City

Senior Collections Lead -- Empathy, Compliance & Optimization Trilogy Care Pty Ltd•Brisbane, QLD, AU

Job Description

Trilogy Care Pty Ltd in Brisbane is seeking a Senior Collections Officer to manage a portfolio of high-value and sensitive accounts, balancing empathy with compliant collections practices. You will coach junior staff, drive sustainable payment plans and deliver clear reporting.

The role emphasizes handling hardship with sensitivity, improving processes, and leveraging AI-enabled tools to support decision making within a regulated health care context.

We are transforming our Strategy & Digital Operations division by creating a current, dedicated Reporting & Insights pillar.This initiative combines the expertise of our current analysts with s...

Brisbane CBD, Queensland, Australia.Contract: Long‑term engagement until December2027, open to Brisbane‑based candidates only.Government (Infrastructure Capability & Improvement).Competitive hourl...

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📌 Senior Collections Lead - Empathy, Compliance & Optimization (Brisbane City)
🏢 Trilogy Care
📍 Brisbane City

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