This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

We are seeking energetic leaders to join our Frontline Compliance and Frontline Services areas.

As a Frontline Operations Leader, you will support the development of staff by guiding capability growth and stewardship, while fostering a culture of engagement and continuous improvement. You’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems.

Depending on your area of expertise you will:

- lead and manage large teams, including in contact centre environments that may operate on scheduled work patterns
- build capable,



engaged and high-performing teams by coaching, developing and supporting staff
- engage with taxpayers and the community to help resolve issues and achieve positive outcomes
- provide guidance and advice to staff and clients to resolve complex or sensitive matters
- interpret and apply complex information, policy and procedures to resolve technical or operational issues and improve service delivery
- support taxpayers to meet their lodgement, payment and compliance obligations
- drive continuous improvement by identifying better ways of working and implementing practical solutions
- help teams adapt to changing priorities, new initiatives and emerging business needs
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📌 Frontline Operations Leader (Affirmative measure – Aboriginal and Torres Strait Islander employment) (Newcastle City Council)
🏢 Australian Taxation Office
📍 Newcastle City Council