Customer Service Leadership: NPS & Quality Excellence (City of Kingston)

Customer Service Leadership: NPS & Quality Excellence (City of Kingston)

10 Sep
|
Jobtailor
|
City of Kingston

10 Sep

Jobtailor

City of Kingston

Jobtailor is seeking a National Customer Service Leader to lead, manage and support the National Customer Service team in a fast-paced corporate workplace. You will coach and manage Customer Service Managers and Customer Quality Manager, set clear roles, performance expectations and drive NPS improvement through service recovery practices.

You will oversee resourcing, workload allocation, escalation handling, and cross-functional alignment while ensuring QMS/ISO compliance and continuous

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📌 Customer Service Leadership: NPS & Quality Excellence (City of Kingston)
🏢 Jobtailor
📍 City of Kingston

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