Deskside Support Engineer – L1

Location: Toowoomba, Australia

Experience: 3+ Years

Contract Type: B2B Contract

Work Mode: Onsite

Employment: Full-Time

Job Summary

We are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.

Key Responsibilities

- Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.
- Perform basic Active Directory support.
- Manage tickets, document resolutions, and meet SLA requirements.
- Support device deployment, asset management, onboarding/offboarding.
- Escalate complex issues to L2/L3 teams.
- Provide professional and customer-focused end-user support.





Requirements
- 3+ years of relevant Deskside/Desktop/IT Support experience.
- Diploma/Bachelor's in IT, Computer Science, or related field.
- Valuable knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals.
- Experience with IT ticketing systems.
- Strong troubleshooting and communication skills.
- Must have valid Australian work rights/visa.
- IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.
- Must be available for a Full-Time B2B contract.

Pay: $4,000.00 – $4,500.00 per month

Work Location: In person

📌 Deskside Support Engineer – (Toowoomba)
🏢 Celtic Management Services
📍 Toowoomba