About the OFWO The Office of the Fair Work Ombudsman (OFWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

- provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
- promote and monitor compliance with workplace laws
- inquire into and investigate breaches of the Fair Work Act
- take appropriate enforcement action
- perform our statutory functions efficiently, effectively, economically and ethically.

What our employees say about us

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.

What we offer you

We provide a diverse, inclusive and supportive work setting with access to:

- Great training and development opportunities
- Generous leave and flexible working arrangements
- Our Employee Assistance Program (EAP), a free counselling service for you and your family
- A competitive salary, plus 15.4% superannuation
- Rewards and recognition initiatives.

We Value Diversity

OFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Position summary

We are seeking expressions of interest to fill the position of Director – Digital Experience and Strategy. Reporting to the Executive Director of our Advice and Education Branch, this role is critical to the ongoing success of FWOs digital channels and material, leading a team to manage, maintain and evolve FWOs websites, various online products, services and projects. In this role you will lead a creative, dynamic and passionate team who deliver and manage digital services and experience, including content strategy and development, user experience design and analysis.





The successful applicant will work very closely with stakeholders across the organisation and be part of the Advice and Education Branch leadership group.

About the Team The Digital Experience & Strategy team is located within the Advice and Education Branch. We centrally manage and maintain FWO’s digital education channels and material, including www.fairwork.gov.au, www.horticulture.fairwork.gov.au, www.smallbusiness.fairwork.gov.au, www.coronavirus.fairwork.gov.au and FWO’s virtual assistant, Frankie, to ensure they are accessible, reliable and credible sources of information for our online customers.

The team works in partnership with business units across the organisation to deliver exceptional digital experiences for our customers and stakeholders, informed by evidence, expertise and best practice.

Typical Duties The duties of this role include, however, are not limited to:

- Team leadership, management and coaching
- Leading delivery of specific outcomes / deliverables against agency priorities, including through periods of frequent change
- Ensuring ongoing refinement and evolution of content and the digital experience, including development of content to support the community through any changes to workplace laws and ensuring ongoing integrity and reliability of FWO website information
- Working closely with stakeholders across the agency, in particular Legal and Policy Group, the Regulatory Transformation Group and the broader Operations Group, as well as stakeholders across government to achieve best practice and quality communication outcomes
- Providing oversight including reviewing and approving content and material for agency’s websites, to manage risk and meet user needs and expectations as per the FWO Website Governance Framework and related documentation.

Selection Criteria

- Highly developed leadership skills, with a people-first mindset.




- Highly developed stakeholder engagement skills with the ability to build and maintain strong relationships and negotiate appropriate communications outcomes.
- Highly developed organisational skills and demonstrated ability to lead delivery of competing critical priorities and projects to meet tight deadlines.
- Excellent verbal and written communication skills, including the ability to communicate with influence across a range of audiences.
- Technical understanding of current workplace relations laws and deep understanding of the needs of the FWO’s online customer base.

Highly desired

- Relevant tertiary level education within workplace relations, law, information technology or communications.
- More than 5 years’ experience in executive leadership roles.

Eligibility

- To be eligible for employment with the OFWO you must be an Australian citizen.
- The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance.

A range of other conditions may be required depending on the role you are applying for.

How to Apply

If you are excited about this opportunity, please tell us in no more than 800 words:

- Why you want to apply for this role?
- How your skills and experience address the requirements of this role.

All applications must be submitted via our online application system through the OFWO website. If you have any questions about this recruitment exercise, please email [email protected]

*Please ensure you check your junk mail throughout the recruitment process, as sometimes our emails sent from our online system end up in junk mail folders.

RecruitAbility Scheme applies to this vacancy

Under the RecruitAbility scheme you will be progressed to further assessment if you declare you have a disability (according to definition below), opt into the scheme, and meet the minimum requirements for the position.

The RecruitAbility scheme disability definition is 'a limitation, restriction or impairment, which has lasted, or is likely to last, for at least 6 months and restricts everyday activities'. This also includes episodic conditions. For more information visit: https://www.apsc.gov.au/recruitability.

Applications close 11:00pm (AEST) Thursday 17 September 2026

📌 Director – Digital Experience & Strategy (Australia)
🏢 Fair Work Ombudsman
📍 Australia