About the role

We are seeking an experienced Duty Manager to join the Newtown Hotel team in Newtown, NSW. This is a full-time position that plays a crucial role in the day-to-day operations of our establishment.

As Duty

Manager, you will be responsible for ensuring exceptional service standards, maintaining operational excellence, and delivering an outstanding experience to our guests and patrons. This position is integral to the success of our hospitality business and provides the chance to lead and inspire a dedicated team in a dynamic hospitality environment.

Key responsibilities

- Oversee all daily operations and ensure the hotel runs smoothly and efficiently during assigned shifts
- Manage front-of-house and back-of-house staff, including scheduling, supervision and performance management
- Ensure compliance with all health, safety and licensing regulations across the premises
- Handle guest complaints and resolve issues promptly and professionally to maintain customer satisfaction
- Monitor and manage inventory, stock levels and ordering of supplies and beverages
- Maintain high standards of cleanliness, presentation and facility maintenance throughout the hotel
- Process financial transactions, manage cash handling and ensure accurate end-of-shift reconciliation
- Liaise with senior management and communicate any operational concerns or incidents
- Train and mentor staff to uphold service standards and promote a positive workplace culture
- Respond to emergencies and implement appropriate protocols to ensure guest and staff safety

What we're looking for

- 2+ years experience as a Duty Manager in a similar sized hotel or hospitality venue
- Strong knowledge of hotel operations, guest services and hospitality best practices
- Ability to work in a face paced environment and have a hands on management style
- Excellent leadership and team management skills with the ability to motivate and develop staff




- Outstanding communication and interpersonal skills to engage effectively with guests and team members
- Competency in handling difficult situations and resolving conflicts with diplomacy and professionalism
- Solid background in all facets of hotel operation including: Cash up, Gaming, F&B;, Functions and Cellar areas
- Comprehensive understanding of health, safety, liquor licensing and hospitality regulations
- Proficiency with hotel management systems and point-of-sale software
- Strong organisational and multitasking abilities in a fast-paced environment
- Great attention to detail
- Flexibility to work varied shifts, including evenings, weekends and public holidays as required
- Current RSA & RCG

What we offer At Newtown Hotel, we are committed to supporting our team members and providing a rewarding work environment.

We offer competitive remuneration packages, opportunities for professional development and career progression within the hospitality sector. Our team enjoys a supportive workplace culture where your contributions are valued and recognised. We foster an inclusive, friendly environment where you can thrive. We encourage work-life balance and offer flexibility where possible, and we are committed to the wellbeing and safety of all our employees.

About us

Independently owned and operated Newtown Hotel is a vibrant and welcoming establishment in the heart of Newtown, NSW. We pride ourselves on delivering exceptional hospitality, quality service and a warm atmosphere to our guests and patrons. Our hotel is a cornerstone of the local community, known for our friendly staff, dining experiences and a variety of Drag nights.

We are committed to maintaining the highest standards of service whilst fostering a positive, inclusive workplace culture where our team members can develop their skills and enjoy their careers in hospitality.

Apply now

If you are an experienced Duty Manager ready to lead our team and deliver excellence in hospitality, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

📌 Duty Manager (Newtown)
🏢 Newtown Hotel
📍 Newtown