We are looking for an experienced EUC / Endpoint Support Engineer to provide end-user support and manage enterprise endpoint environments. The ideal candidate should have strong hands-on experience with Microsoft Intune, Windows Autopilot, MDM, endpoint management, and Windows OS deployment.
Key Responsibilities
- Manage and support Microsoft Intune for endpoint and device management.
- Configure, deploy, and troubleshoot Windows Autopilot deployments and device provisioning.
- Manage Mobile Device Management (MDM) policies and endpoint configurations.
- Support enterprise Windows endpoints, including laptops and desktops.
- Perform Windows OS deployment, imaging, re-imaging, and upgrades.
- Manage patching, security updates, and OS upgrades across endpoint devices.
- Configure and maintain device compliance and security policies.
- Monitor and resolve endpoint-related incidents and service requests.
- Use ServiceNow or similar ITSM platforms for incident, request, and ticket management.
- Provide desktop support and EUC operations to end users.
- Troubleshoot hardware and software-related issues, including:
- Printer and peripheral issues
- BSOD and Windows errors
- Login and authentication problems
- Application-related issues
- Device connectivity and configuration issues
- Provide effective technical support while maintaining a solid focus on end-user experience.
- Communicate clearly and professionally with users and provide customer-focused technical support.
Key Skills & Technical Requirements
- Microsoft Intune
- Windows Autopilot
- Mobile Device Management (MDM)
- Endpoint Management
- Desktop Support / EUC Operations
- Windows OS Deployment & Imaging
- Patch Management & OS Upgrades
- Device Compliance & Security Policies
- ServiceNow or similar ITSM platforms
- Strong Windows troubleshooting skills
- Excellent end-user support and communication skills
Pay: $5,800.00 – $6,200.00 per month
Ability to commute/relocate
- Brisbane QLD: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have an active ABN or willing to get one, if selected?
Experience:
- Desktop support: 5 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
📌 EUC / Desktop Support Engineer - Toowoomba QLD, Australia (Brisbane)
🏢 ADVANCE GLOBAL IT SUPPORT
📍 Brisbane
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