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- Expression of Interest: Executive Director, Digital and Data (SEB 2)
- Lead a diverse portfolio spanning Property Data and Analytics, Customer Service and Operations, and Digital and Platforms, including the VAL IQ Program
- Report directly to the Chief Executive Officer and contribute as a member of the Executive Leadership Team
- Temporary, full-time backfill – 10 weeks from 21 Dec 2026 to 5 Mar 2027

- Office location negotiable and flexible working supported

The Chance: Join Value NSW's Executive Leadership Team as the Executive Director, Customer, Digital and Data for a temporary 10-week opportunity. Reporting to the Chief Executive Officer, you will lead the Property Data and Analytics, Customer Service and Operations, and Digital and Platforms divisions, including oversight of the VAL IQ Program. You will provide executive leadership across a diverse portfolio and support the delivery of trusted services to customers, government agencies and local councils across NSW.

This opportunity is ideal for an experienced executive who can quickly build relationships, provide strategic leadership and maintain momentum across a diverse portfolio.

For more information, please review the role description: Executive Director Customer Digital and Data - VNSW

About You:

You are a collaborative and adaptable leader who can quickly establish credibility and build strong relationships. You bring experience leading teams, delivering outcomes in complex environments and balancing strategic thinking with operational priorities.

You will demonstrate

- Are a collaborative and approachable leader who quickly builds credibility and trusted relationships.
- Demonstrate sound judgement and can confidently navigate complex issues and competing priorities.
- Lead and empower high-performing teams to deliver outcomes and maintain momentum.




- Communicate effectively and engage with stakeholders at all levels.
- Bring a customer-focused mindset and a commitment to continuous improvement.
- Can quickly step into a senior executive role and make an immediate contribution.

… and most of all, you love a laugh and you enjoy genuinely fast paced, dynamic and shifting priorities, workloads and directions.

Desirable Requirements:

Experience leading functions across customer service, operations, digital delivery, technology, data and analytics, business improvement or transformation will be well regarded. Experience working in a large or complex organisation, contributing to executive decision-making and engaging effectively with senior stakeholders is desirable. Relevant tertiary qualifications and/or equivalent professional experience are also desirable.

About Us

Value NSW (VNSW), part of the Department of Planning, Housing and Infrastructure, delivers the valuation system for rating and taxing as well as compulsory acquisition compensation purposes via delegation of the Valuer General of NSW. This includes but is not limited to:

- Making more than 2.7 million residential, rural, commercial and industrial valuations annually, with a total value of approximately $3 trillion as well as managing compulsory acquisition determinations in situations where government cannot reach agreement, totalling over $1 billion per annum
- Delivering customer services and experience for 2.7 million landholders per annum – receiving up to 50,000 calls and many more enquiries
- Monitoring,



assurance and governance pertaining to the quality of the valuations undertaken relevant to both the Valuation of Land Act 1916 and the Land Acquisition (Just Terms Compensation) Act 1991.

In addition, VNSW provides other specialised valuation activities, services and determinations for other cluster or statewide government partners – including being responsible for the delivery of all valuations for government property transactions as defined by the Government Property Framework and Treasurer’s Directions as well as sector wide asset valuations of up to around $700 billion for financial reporting purposes. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

To Apply:

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 27 September 2026 at 11:55PM.

Should you require further information about the role please contact Alex Underwood, Talent Acquisition Partner via [email protected]

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

📌 Executive Director Customer Digital & Data (Sydney)
🏢 DCCEEW NSW
📍 Sydney