Job Description

We are looking for an experienced Receptionist with a passion for providing first class customer service to join our team! In this role, you will be the first point of contact for the kennels, playing a vital role in creating a welcoming and professional environment for staff, clients and visitors.

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At Country Pine Kennels & Cattery, we are passionate about providing a safe, fun, and loving environment for Dogs & Cats while their owners are at work or away. Our state-of-the-art facility offers a variety of activities, socialization, and care for dogs of all breeds and sizes. We believe in creating a positive experience for both our furry guests and their human companions.

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Key Responsibilities:

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- Ensuring the reception area is presentable at all times
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- Daily correspondence with staff and clients
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- Maintaining pet records
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- Cleaning & caring for boarding cats'
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- Petcare, Dog Training & Cattery Social Media content daily management
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- Coordinating dog training dogs and van runs
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- Phoning Training Clients and making Bookings Daily
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- Manage and coordinate end of month Dog Training reporting
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- General administrative duties as needed
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- Liaising with clients and their pets in a professional and friendly manner
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- Answering phone calls and handling inquiries promptly and effectively
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- Monitor and maintain email accounts with a view of prioritising, escalating, and distributing general correspondence in a timely manner
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- Managing general administrative duties, including coordinating office systems and maintaining confidentiality
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- Assist with account management with end of month, invoicing and purchase orders
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- Ensuring professionalism in all interactions and maintaining high standards of service
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- Communicate regularly with pet owners about their pets' activities and behaviors during the day
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Qualifications:

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- Relevant experience in an office administrative, reception role
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- Highly developed interpersonal skills and the ability to engage effectively with clients
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- Robust time management and organisational skills, with the ability to prioritise, multitask, and meet deadlines independently
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- High accuracy and data entry skills
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- A collaborative mindset, with the ability to work independently when required
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- Passion for dogs and animal care.
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- Fun & Enthusiastic on Social Media content with Dogs, Cats & Dog Training
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- Flexible schedule, including availability on weekends and holidays
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- Available for 7pm finish Monday to Friday
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- Australian Drivers License
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What We Offer:

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- A fun and supportive work environment with fellow animal lovers.
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- Opportunities for growth and advancement within the company.
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- Competitive pay and employee benefits.
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- Employee discounts on services and products.
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Join us in creating a joyful and safe haven for our furry friends at Country Pine Kennels & Cattery!

📌 Receptionist & Petcare Attendant (Longford)
🏢 Bytewize
📍 Longford