10 Sep
|
Qantas Airways
|
Australia
10 Sep
Qantas Airways
Australia
Qantas Airways is seeking a Manager Business Improvement - Contact Centres at our Mascot Head Office. You will lead the CC&R; quality assurance program, using data and AI to identify risks, trends and opportunities across multi-channel customer interactions.
The role drives continuous improvement, partners with operational leaders to deliver customer-focused outcomes, and influences decisions to enhance quality and performance.
#J-18808-Ljbffr
📌 AI-Driven Quality & Improvement Manager, Contact Centres (Australia)
🏢 Qantas Airways
📍 Australia