Our client is a purpose-led national not-for-profit that supports the growth of the Indigenous business sector.

This is not a traditional compliance role, it has a broad remit across complaints handling including sensitive and complex matters where judgement, EQ and strong communication matter; risk assessments, risk registers, ISO obligations and assurance activities.

The opportunity

- Own and support the intake, assessment, triage, investigate and resolution of internal and external complaints. Recognise when a matter can be handled directly and when it needs escalation.
- Support enterprise risk management, including risk register reviews and continuous improvement of the risk framework.
- Contribute to governance and organisational reporting requirements.
- Ensure compliance with ISO standards (quality, safety, workplace) across the organisation.
- Assist with Company Secretariat / governance support to the broader function.

What we’re looking for

- Strong experience in complaints, investigations, dispute resolution, case management or a related governance / risk environment.
- High emotional intelligence, maturity and the confidence to deal with sensitive or emotionally charged matters.




- Excellent written and verbal communication skills.
- Sound judgement and an ability to look beyond a checklist — to understand context, risk and the right path forward.
- Curiosity and willingness to learn across a broad governance, risk and assurance remit.
- Some exposure to risk management, legislation / regulation, governance or compliance would be highly regarded.
- A respectful, culturally aware approach and genuine interest in the organisation’s purpose and work.

Why consider it?

- A meaningful role in a purpose-led national organisation.
- A chance to broaden from complaints / investigations into governance, risk and assurance.
- Varied work rather than a narrowly siloed function.
- Real ownership, stakeholder exposure and the opportunity to contribute to organisational improvement.

If your background sits across complaints, investigations, governance or risk, and you’re known for positive judgement and the way you handle difficult conversations, we’d like to hear from you. Please apply by following the prompts or email your resume to Jerin Chowdhury at PX Resources ([email protected]).

📌 Governance & Complaints Opportunity - Manager level (Sydney)
🏢 PX Resources
📍 Sydney