Job Description

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- Lead, coach, recruit and retain a high-performing team of Solution Consultants
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- Partner with Sales and regional leadership to define and execute go-to-market strategies
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- Guide consultative engagement, solution design and value-based storytelling throughout the sales cycle
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- Build the team's technical, commercial and AI capabilities
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- Help design tailored, data-driven solutions addressing customer business challenges
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- Strengthen relationships with customers, partners and the technology ecosystem
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- Represent Genesys at customer engagements, industry events and conferences
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- Optimize processes, tools and best practices
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- Partner with Product Management and Engineering on customer, market and product insights
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- Monitor and report team performance metrics and sales enablement outcomes to executive leadership
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- Drive consistent overachievement of revenue targets
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- Engage at executive level in larger deals
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- Monitor market trends and emerging technologies to maintain domain expertise and competitive advantage
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Requirements

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- Bachelor's degree in a relevant technical field
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- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles
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- Proven ability to build and manage high-performing teams
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- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains
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- Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region
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- Exceptional communication and data-driven storytelling skills
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- Strategic thinking, problem-solving and innovation mindset
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- Ability to collaborate across Sales, Customer Success, Product, and Engineering
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- Results-oriented focus on measurable impact and performance improvement
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- Proficient in relevant enterprise software and tools
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- Proven ability to lead through change and drive transformation in complex, matrixed organizations
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- Must be legally permitted to work in Australia
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Core Competencies

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Demonstrates expertise in leading high-performing teams in Solutions Consulting and Technical Sales, with a robust focus on AI, CCaaS, and customer experience. Proven ability to drive revenue growth through strategic partnerships and data-driven solutions.

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Highest-signal resume keywords

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- Solutions Consulting Leadership
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- AI and CCaaS Expertise
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- Data-Driven Storytelling
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- Team Building and Management
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- SaaS and CX Business Scaling
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ATS Optimization Keywords

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Hard Skills

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- Solutions Consulting
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- Technical Sales
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- AI Implementation
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- CCaaS Solutions
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- SaaS Business Development
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- Customer Experience Strategy
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- Digital Transformation
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- Performance Metrics Monitoring
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- Sales Enablement
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- Data Analysis
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Soft Skills

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- Exceptional Communication
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- Strategic Thinking
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- Problem-Solving
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- Collaboration
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- Innovation Mindset
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Industry Keywords

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- Customer Experience
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- Employee Experience
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- Digital Domains
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- Market Trends
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- Technology Ecosystem
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Tools & Technologies

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- Enterprise Software
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- Sales Tools
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- Customer Success Platforms
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- Data Analytics Tools
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- Market Insights Tools
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📌 Director, Solution Consulting (New South Wales)
🏢 Jobtailor
📍 New South Wales