Job Description

Salesforce & CRM Transformation Leader Infosys Singapore & Australia Sydney, NSW, AU

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Job Description

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InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms. Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld. Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue. Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation. Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusatwww.infosysconsultinginsights.com.

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Role Summary

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Infosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.

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The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies, and will be recognized as a reliable CRM advisor.

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Location: Sydney / Melbourne

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Position: Full-time - Permanent

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Key Responsibilities

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- Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
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- Develop and implement enterprise CRM strategies, roadmaps, and operating models that align with client business goals.
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- Act as the executive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
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- Encourage innovation through the integration of AI, analytics, automation,



and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations).
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Client Engagement & Advisory

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- Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.
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- Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
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- Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
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Consulting & Delivery Excellence

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- Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
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- Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
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- Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
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Practice & Capability Building

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- Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
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- Contribute to the growth of the practice, including developing solution accelerators, assets, and thought leadership materials.
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- Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.
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Business Development & Growth

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- Assist with pre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
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- Identify and cultivate new revenue streams within both existing and prospective client accounts.
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- Enhance Infosys' strategic partnership with Salesforce, focusing on alliance initiatives and joint go-to-market strategies.
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Required Experience & Qualifications

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Mandatory Experience

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- 15+ years of comprehensive experience in CRM, digital, or enterprise transformation.
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- 10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
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- Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
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- Robust consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies.
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- A proven track record of managing multi-million-dollar CRM transformation initiatives.
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- In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
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- Strong grasp of CRM architecture, integrations, data strategy, and customer experience design.
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- Experience working in regulated and large-scale enterprise environments.
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Leadership & Consulting Skills

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- Outstanding stakeholder management and executive communication abilities.
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- Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
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- Robust commercial insight coupled with expertise in sales, account growth, and margin management.
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Preferred Background

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- Prior leadership experience in:
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- Salesforce Professional Services, or
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- Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.).
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- Experience in large enterprise and complex transformation settings.
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- Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
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Why Infosys Consulting

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- Opportunity to lead and shape Salesforce‐led CRM transformations at scale.
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- Work with marquee clients across industries on high‐impact programs.
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- Strong global delivery capabilities and growing consulting footprint.
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- Platform to build thought leadership, practice growth, and long‐term career impact.
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We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

📌 Salesforce & Crm Transformation Leader (New South Wales)
🏢 Infosys Singapore & Australia
📍 New South Wales