Job Description

Franchise Support Trainer RGIT Australia Perth, WA, AU

n

Job Description

n

Perth, Western Australia 6000, Australia

n

Full-time Permanent Associate

n

Posted 27 Aug 2026

n

Description

n

Have you successfully led hospitality teams, coached others to achieve great results, and enjoyed developing people along the way?

n

At The Coffee Club, we're passionate about developing capable, confident Franchise Partners and store teams who deliver exceptional customer experiences every day.

n

We're seeking an experienced operational leader to join our Training team as a Franchise Support Trainer. This is a unique opportunity to combine your hospitality expertise, coaching skills, and passion for developing people while playing a key role in supporting Company Owned stores and Franchise Partners across Australia.

n

Working closely with the Head of Training, you'll deliver engaging training programs, support store openings and ownership transitions, and partner with Franchise Partners to help them build successful businesses.

n

About the Role

n

As the Franchise Support Trainer, you will:

n

n
- Delivering The Coffee Club New Franchisee Training Program and ensuring all training requirements and competencies are achieved.
n
- Supporting new store openings, resales and franchise ownership transitions across the network.
n
- Coaching Franchise Partners and their teams on operational excellence, compliance, food safety and customer experience standards.
n
- Delivering engaging training both face-to-face and remotely.
n
- Contributing to the development and continuous improvement of training resources and learning materials.
n
- Supporting leadership capability through coaching, mentoring and Train-the-Trainer initiatives.
n
- Building strong relationships with Franchise Partners, store teams and key support office stakeholders to drive long-term business success.
n




- Championing The Coffee Club Learning & Development Framework and reinforcing best-practice operational standards across the network.
n

n

About You

n

You are a credible hospitality leader who enjoys coaching others and helping businesses succeed. You build strong relationships, communicate confidently and can adapt your approach to suit different audiences and environments.

n

You will ideally have:

n

n
- Experience in franchise operations, multi-site operations, learning and development, or a comparable operational support role of a food retail business.
n
- Strong operational knowledge within hospitality, food retail or franchising.
n
- Exceptional communication, facilitation and coaching skills.
n
- The ability to influence and build credibility with a diverse range of stakeholders.
n
- Solid problem-solving capability and the ability to remain calm under pressure.
n
- Excellent organisational skills and the ability to manage competing priorities.
n
- A passion for developing people and driving operational excellence.
n
- A solid understanding of food safety, compliance and business performance drivers.
n
- Flexibility to travel regularly throughout Australia and occasionally internationally.
n

n

Experience within The Coffee Club network or a similar franchise environment will be highly regarded.

n

Why Join Us?

n

n
- Work for one of Australia's most recognised café brands.
n
- Base salary + car allowance + fuel card
n
- Make a genuine impact on Franchise Partner and network success and business performance.
n
- Travel nationally and work with a diverse range of franchise businesses.
n
- Join a supportive and collaborative team environment.
n
- Enjoy variety, autonomy and opportunities for professional growth.
n
- Help shape the future capability of our franchise network.
n

n

If you are passionate about hospitality, developing people and helping businesses succeed, we'd love to hear from you.

📌 Franchise Support Trainer (Perth)
🏢 Rgit Australia
📍 Perth