About the Role

We are seeking a friendly, organised and customer-focused Automotive Service Advisor / Showroom Host to join our small and growing DENZA dealership.

This is a varied customer-facing role suited to someone who enjoys working with people, has an interest in automotive technology and takes pride in delivering an exceptional customer experience.

The position combines service reception and customer support with showroom hosting and vehicle product presentation. As part of a small dealership team, you will play an important role in creating a welcoming environment for customers and ensuring their experience with our dealership is professional, efficient and memorable.

Key Responsibilities

Service Advisor

· Greet customers and manage their arrival and service experience.

· Book and coordinate vehicle servicing, inspections, repairs and maintenance.

· Prepare accurate repair orders and communicate customer requirements clearly to technicians.

· Provide customers with clear explanations of required work, recommendations and estimated costs.

· Maintain regular communication with customers throughout the service process.

· Coordinate with technicians and management to ensure vehicles are completed on time.

· Conduct vehicle walk-arounds and record customer concerns accurately.

· Prepare vehicles for customer collection and explain completed work.

· Follow up with customers after servicing to ensure satisfaction.

· Maintain accurate customer and vehicle records.

· Assist with warranty and service-related administration where required.

· Identify additional maintenance or customer requirements and communicate these appropriately.

Showroom Host

· Welcome every customer entering the showroom in a warm and professional manner.

· Create a positive first impression and ensure customers feel comfortable and valued.

· Introduce customers to the DENZA brand, vehicles and dealership team.

· Assist with basic product demonstrations and vehicle walk-arounds.

· Maintain showroom presentation, vehicle cleanliness and display standards.

· Coordinate customer test drives and ensure required documentation is completed.





· Answer general customer enquiries and direct sales or technical questions to the appropriate team member.

· Assist with incoming phone calls, emails and online enquiries when required.

· Support vehicle deliveries and customer handovers.

· Maintain a professional and welcoming showroom environment.

· Assist the sales team during busy periods and dealership events.

Customer Experience The successful candidate will understand that the role is about more than processing service bookings or greeting customers. You will be one of the key faces of the dealership and will help build customer confidence in a relatively new automotive brand.

You will be expected to:

· Treat every customer with courtesy and respect.

· Listen carefully and understand what the customer needs.

· Communicate clearly without using unnecessary automotive jargon.

· Take ownership of customer issues and follow them through to resolution.

· Maintain a calm and professional approach when dealing with difficult situations.

· Deliver a premium, personalised customer experience.

About You

We are looking for someone who is:

· Customer-focused, friendly and approachable.

· Well presented and professional.

· Highly organised and able to manage competing priorities.

· Confident communicating with customers both face-to-face and by phone.

· Comfortable working independently in a small dealership environment.

· A team player who is willing to assist wherever needed.

· Detail-oriented and accurate with administration.

· Comfortable learning new technology, systems and vehicle features.

· Interested in the automotive industry and new-energy vehicles.

· Reliable, punctual and willing to take ownership of their responsibilities.

Experience

Previous experience in one or more of the following would be highly regarded:

· Automotive service advising or service reception.





· Automotive dealership customer service.

· Automotive sales or showroom reception.

· Customer service in a premium or technology-focused environment.

· Workshop administration.

· Dealership DMS or CRM systems.

Automotive experience is preferred but not essential for the right candidate. Strong customer-service skills, a positive attitude and the ability to learn quickly are equally important.

Why Join Us?

This is an opportunity to join a small, close-knit dealership team at an exciting stage of the DENZA brand's development.

You will have the opportunity to:

· Be part of a new-generation automotive brand.

· Work in a modern dealership workplace.

· Develop knowledge of EV and advanced vehicle technology.

· Build strong, ongoing relationships with customers.

· Take on a broad role with genuine responsibility and variety.

· Work closely with an experienced and supportive dealership team.

Key Performance Areas

Success in this role will be measured through:

· Customer satisfaction and positive customer feedback.

· Accurate and efficient service bookings and administration.

· Effective communication with customers and the workshop.

· Timely completion and delivery of customer vehicles.

· Professional showroom presentation.

· Quality of customer interactions and follow-up.

· Teamwork and willingness to support the broader dealership.

· Compliance with dealership processes and manufacturer standards.

Working Environment

Because this is a small dealership, flexibility is important. All team members are expected to contribute to the overall customer experience and assist with reasonable duties outside their primary responsibilities when required.

This may include assisting with vehicle movements, showroom presentation, customer deliveries, dealership events and general dealership operations.

Application

If you are passionate about customer service, enjoy the automotive industry and would like to be part of a growing new-energy vehicle brand, we would love to hear from you.

Please submit your resume and a brief covering letter outlining your experience and why you would be suited to the role.

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