About the role

We are seeking a Guest Service Attendant to join the Belmo Group team in Brisbane. This is a part-time or casual position based at The Royal Albert Hotel in Brisbane QLD 4000. As a Guest Service Attendant, you will be the welcoming face of our organisation, responsible for delivering exceptional customer service and ensuring every guest has a memorable experience.

This role is fundamental to maintaining our reputation for hospitality excellence and plays a key part in creating positive first impressions for all visitors and guests.

Key responsibilities

- Greeting guests with warmth and professionalism upon arrival, ensuring they feel welcomed and valued
- Providing accurate information about facilities, services, and local attractions to enhance the guest experience
- Managing guest inquiries and requests promptly and courteously, resolving issues with a solutions-focused approach
- Processing check-ins and check-outs efficiently while maintaining accuracy in records and documentation
- Assisting with concierge services, including restaurant reservations, transport arrangements, and activity bookings
- Maintaining a clean, organised and welcoming front office environment
- Handling guest complaints with empathy and discretion, escalating matters where necessary
- Supporting the broader front office team to ensure seamless day-to-day operations
- Providing recommendations and personalised service that encourage repeat visits and positive reviews

What we're looking for

- Proven experience in a guest-facing role within the hospitality, tourism or customer service industry
- Excellent communication skills with the ability to engage with diverse guests and colleagues
- Strong interpersonal abilities and a genuine passion for delivering outstanding customer service
- Proficiency with front office reservations systems and booking platforms, with a willingness to learn new technologies




- Flexibility and adaptability in a fast-paced environment, with the ability to manage multiple tasks
- Problem-solving mindset with the capacity to remain calm and professional under pressure
- Attention to detail and accuracy in record-keeping and administrative tasks
- A positive attitude and team-oriented approach to work
- Relevant hospitality qualification or certification is desirable but not essential if you have strong relevant experience

What we offer At Belmo Group, we are committed to creating a supportive and engaging workplace. We offer:

- Competitive remuneration aligned with industry standards
- Flexible part-time working arrangements that fit your lifestyle
- Opportunities for professional development and advancement within our growing organisation
- A team-oriented team environment where your contributions are valued and recognised
- Access to staff discounts and benefits across our facilities and services
- A positive workplace culture that prioritises employee wellbeing and satisfaction
- Ongoing training and support to help you succeed in your role

About us Belmo Group is a leading hospitality and tourism organisation dedicated to delivering exceptional guest experiences. With a commitment to excellence, integrity, and innovation, we create memorable moments for our guests whilst fostering a dynamic and inclusive workplace for our team members. We pride ourselves on our personalised service, attention to detail, and unwavering dedication to hospitality.

Our culture celebrates teamwork, continuous improvement, and a genuine passion for making our guests feel welcome and valued. Join us and be part of an organisation where your work truly makes a difference.

Apply now

If you are a hospitality professional excited about delivering outstanding guest service and would like to join the Belmo Group team, we would love to hear from you. Please submit your CV outlining your relevant experience and why you are passionate about this role.

📌 Guest Service Attendant (Brisbane)
🏢 Belmo Group
📍 Brisbane