This is a relocation opportunity to Port Moresby, Papua New Guinea for candidates based in Melbourne.

Role Purpose The Senior Manager, Culture & Engagement is responsible for shaping, measuring and embedding BSP's desired culture across the Group. The role ensures BSP's values, cultural anchors and employee insights are translated into practical behaviours, leadership routines, people practices and measurable business outcomes.

The role leads BSP's culture and engagement agenda, including values activation, employee listening, engagement surveys, culture analytics, leadership action planning and culture transformation initiatives. The role also supports innovation, AI adoption and future-fit workforce initiatives by promoting a culture of Service Excellence, Risk Excellence and Performance Excellence.

This is a strategic execution role requiring robust culture transformation, stakeholder engagement, analytical and change leadership capability.

Key Accountabilities

Values Activation & Behavioural Embedding

Lead the activation of BSP's values: We Care, We Aspire, We Grow by:

- Translating values into observable behaviours across countries, functions and levels.
- Embedding values into leadership, performance management, recognition, onboarding, learning and talent practices.
- Supporting leaders and HR Business Partners to bring values to life through everyday decisions and employee experiences.
- Developing practical tools, guides and resources for leaders and employees.
- Monitoring adoption and identifying gaps between intended and lived culture.

Culture Transformation

Drive the implementation of BSP's cultural anchors:

- Performance Excellence
- Risk Excellence
- Service Excellence

Responsibilities include

- Converting cultural priorities into leadership expectations and team behaviours.
- Aligning culture initiatives with customer experience, digital transformation, modernisation and growth objectives.
- Developing culture toolkits, playbooks and interventions that support behavioural change.
- Identifying culture risks and partnering across the business to strengthen culture outcomes.





Employee Listening & Engagement

Lead BSP's employee listening strategy by:

- Managing engagement surveys, pulse surveys, focus groups, onboarding feedback, exit insights and culture diagnostics.
- Ensuring listening programmes align with BSP's values, strategy and employee experience priorities.
- Partnering with internal stakeholders and vendors to deliver effective employee listening initiatives.
- Driving communication, participation, analysis, confidentiality and action planning.
- Supporting leaders to interpret findings and take meaningful action.

Culture & Engagement Analytics

Provide actionable insight through

- Engagement dashboards, culture heat maps and leadership insight packs.
- Analysis of engagement, attrition, performance, learning, recognition and employee experience data.
- Executive-level reporting, recommendations and decision support.
- Tracking and reporting culture and engagement metrics across the Group.
- Identifying trends, risks and opportunities that inform workforce and leadership decisions.

Manager Enablement & Action Planning

Ensure employee feedback leads to meaningful outcomes by:

- Developing engagement action-planning frameworks and governance.
- Supporting executives, leaders and managers to convert survey results into practical actions.
- Creating manager toolkits, templates and discussion guides.
- Coaching leaders on engagement conversations and accountability.
- Monitoring action-plan quality, completion and impact.

Innovation, AI & Future-Fit Culture

Support BSP's modernisation agenda by:

- Building employee readiness for innovation, digital transformation and AI-enabled ways of working.
- Supporting culture shifts required for future workforce capability.




- Encouraging experimentation, collaboration, learning agility and responsible AI adoption.
- Understanding employee sentiment, readiness and capability needs through listening channels.
- Supporting communication, leadership enablement and adoption activities.

Stakeholder Partnership & Governance

Build strong partnerships across BSP by:

- Working closely with HR Business Partners, Communications, Risk, Technology, Operations and business leaders.
- Providing culture and engagement advice to leadership teams.
- Preparing executive insights, reports and recommendations.
- Supporting Board, ExCo and enterprise culture priorities.
- Establishing governance, accountability and progress tracking for culture initiatives.

Required Experience The successful candidate will have:

- Extensive experience in culture transformation, employee engagement, organisational development, change management, HR strategy or people analytics.
- Experience managing employee engagement surveys and employee listening programmes.
- Strong analytical capability with the ability to translate data into practical business recommendations.
- Experience influencing senior leaders in complex stakeholder environments.
- Strong understanding of organisational culture, leadership effectiveness, employee experience and change adoption.
- Experience developing dashboards, frameworks, reports, toolkits and leadership materials.
- Exposure to digital transformation, AI adoption, innovation or future-of-work initiatives.
- Experience within banking, financial services or multi-country organisations will be highly regarded.

Key Capabilities

- Strategic Culture Thinking
- Culture Transformation & Change Leadership
- People Analytics & Insight Generation
- Stakeholder Influence & Engagement
- Communication & Executive Reporting
- Manager and Leader Enablement
- Governance & Execution Excellence
- Innovation & AI Readiness
- Sound Judgement, Confidentiality and Professionalism
- Performance Excellence
- Risk Excellence
- Service Excellence

📌 Head of Culture and Engagement (Relocation opportunity) (Melbourne)
🏢 BSP Financial Group
📍 Melbourne