An outstanding opportunity is available for an experienced and motivated automotive professional to join a successful and growing multi-franchise dealership operation in Port Hedland, Western Australia.

We are seeking a hands-on Service Manager who can lead from the front, drive workshop performance, build solid customer relationships, and develop a high-performing aftersales team.This is an exciting leadership role offering excellent long-term career prospects, strong earning potential, and the opportunity to work within a supportive and progressive dealership environment.

About the Role

Reporting to senior dealership management, you will take full responsibility for the daily operations and performance of the service department.

You will lead a team of Service Advisors, Technicians, and Workshop Staff while ensuring exceptional customer service, workshop efficiency, and overall departmental profitability.

Key Responsibilities

∙Oversee all daily service department operations

∙Drive workshop productivity, efficiency, and profitability

∙Lead, mentor, and develop service and workshop teams

∙Ensure outstanding customer service and aftersales support





∙Monitor workflow, repair quality, and workshop performance

∙Manage customer concerns and deliver positive outcomes

∙Develop strategies to improve service sales and profitability

∙Manage departmental KPIs, budgets, and financial performance

∙Ensure compliance with workplace health & safety standards

∙Build strong relationships with customers and internal stakeholders

Requirements

Requirements:

- Previous experience as a Service Manager.

- Strong leadership and team management skills.

- Experience in automotive or heavy vehicle workshop operations.

- Excellent communication and customer service skills.

- Ability to manage workflow and meet operational deadlines.

- Candidates must currently be based in Australia.

Benefits

Benefits:

- Salary: Circa AUD $120K + Super + Accommodation + Company Vehicle + Fuel Card

- ​Accommodation provided.

- Company vehicle and fuel card.

- Long-term career growth opportunities.

- Supportive and professional work environment.

📌 Hiring for Service Manager (Port Hedland)
🏢 2Coms
📍 Port Hedland