Job Description

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

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Traits that will help you succeed

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- Provide technical support for desktops, laptops, software, phones, and peripheral equipment.
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- Troubleshooting and performing a variety of technical tasks.
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- Logging requests and incidents in the ITSM tool.
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- Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
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- Assist in basic operation and maintenance of shared equipment.
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- Preparing detailed instructions, training, and educating users in the operation of technology systems.
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- Maintain knowledge of current trends, risk mitigation and security methods.
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- Provide after hours support on a rotational weekly basis.
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- Other duties as required.
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Essential skills and Experience

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- Minimum 2 years experience in a similar IT Service Desk role.
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- Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
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- Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.




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- Experience with managing work through an IT Service Management tool.
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- Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
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- Excellent communication skills, written and verbal.
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Advantages available

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- Retail savings with the Blue Light Card
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- Discounted car hire
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- Employee Assistance Program for you and your family
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- Free Wellbeing App to support your mental and physical health
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- Novated leasing for vehicles
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- Workplace banking support
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- ACN membership discounts for nurses
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- Discounted health insurance with nib health
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- Discounted JB HiFi
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Estia Health is committed to embracing diversity, equity and inclusion in our workplaces.

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We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

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If you need assistance to participate in our application process, please let us know.

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Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

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At Estia Health, we're more than just a workplace, we're a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn't just a place, it's family. Our Family.

📌 Service Desk Analyst (Victoria)
🏢 ESTIA INVESTMENTS
📍 Victoria