Customer Solutions Lead - Post-Sales & CX Excellence (Victoria)

Customer Solutions Lead - Post-Sales & CX Excellence (Victoria)

10 Sep
|
JB Hi-Fi & The Good Guys
|
Victoria

10 Sep

JB Hi-Fi & The Good Guys

Victoria

Job Description

JB Hi-Fi & The Positive Guys in Melbourne, VIC, Australia, is seeking a Customer Solutions Team Lead to oversee post-sales support operations. You will lead the team across channels, manage escalated issues, and drive improvements in customer experience, processes, and compliance.

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The role offers a permanent full-time position with a hybrid work model. You will partner with stakeholders to ensure quality service, data security, and effective complaint resolutions while supporting learning and

📌 Customer Solutions Lead - Post-Sales & CX Excellence (Victoria)
🏢 JB Hi-Fi & The Good Guys
📍 Victoria

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