About the role

The Kent Hotel is seeking an experienced Venue Manager to lead our operations in Carlton North. This is a full-time position where you will be responsible for the strategic management and day-to-day operations of our venue. As Venue Manager, you will oversee all aspects of the hotel's performance, ensuring exceptional service delivery, profitability, and customer satisfaction. This role is central to maintaining The Kent Hotel's reputation as a premier hospitality destination and directly impacts our success in a competitive market.

Key responsibilities

Managing all operational aspects of the venue, including front-of-house and back-of-house activities

Overseeing staff recruitment, training, development, and performance management to maintain high service standards

Managing budgets, and ensuring cost controls across all departments

Maintaining compliance with all relevant hospitality regulations, health and safety standards, and licensing requirements

Developing and implementing strategies to increase revenue, improve customer satisfaction, and enhance venue profitability

Managing relationships with key stakeholders, suppliers, and partners

Overseeing the maintenance and upkeep of the venue's facilities and equipment

Leading team members and fostering a positive, collaborative workplace culture

What we're looking for

Minimum 3 years' experience as a Venue Manager of a high volume pub

Strong knowledge of hospitality operations, including food and beverage service, and event coordination

Strong product knowledge across food, wine, beer and spirits

Demonstrated financial acumen, with experience in budgeting, P&L; management, and revenue optimisation





Excellent leadership and people management skills with the ability to motivate and develop teams

A hands on leadership style, with a willingness to lead from the floor

Outstanding customer service orientation and the ability to maintain high standards consistently

Strong communication and interpersonal skills to manage relationships with customers, staff, and suppliers

Knowledge of hospitality compliance regulations, licensing requirements, and health and safety standards

Problem-solving abilities and the capacity to work effectively under pressure in a fast-paced environment

Proficiency with hospitality management systems and point-of-sale software

What we offer

The Kent Hotel is committed to creating a rewarding workplace for our team. We offer a:

opportunities for career development

supportive work environment where your contributions are valued

We provide a dynamic role where you can make a real impact on our venue's success

We believe in maintaining a healthy work-life balance and foster a collaborative team culture where excellence is recognised and rewarded.

About us

The Kent Hotel is a well renowned pub in Carlton North that has been operating as a pub since 1873. Now known for our high-quality dining, excellent beverage selection, and commitment to exceptional service. Following a recent refurbishment that honours our original roots while offering an elevated experience, we are now seeking an Assistant Venue Manager to join our team.

In this role, you will contribute to the ongoing success of our iconic venue and help drive the growth of our food and beverage operations.

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📌 Venue Manager (Melbourne)
🏢 The Kent Hotel
📍 Melbourne