- Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU services
- Support onboarding, induction and ongoing engagement of KU Casual Employees
- Build and maintain positive relationships with casual employees and service teams
- Provide guidance, training and support on the KUCAS booking system and associated staffing processes
- Assist with staffing enquiries and workforce coordination requirements
- Monitor and resolve booking and system issues
- Maintain accurate records and prepare workforce reports
- Contribute to continuous improvement initiatives and workforce projects

Requirements

- Excellent written and verbal communication skills
- Strong customer service and relationship-building skills
- Ability to manage multiple tasks and competing priorities
- Strong organisational skills and attention to detail
- Confidence using Microsoft Outlook, Teams and Excel
- Sound problem-solving skills and ability to use initiative
- Positive, team-focused approach and willingness to learn
- Flexibility to work both 6:30am–12:30pm and 11:30am–5:30pm shift patterns
- Experience working in a busy customer service, call centre,



recruitment or staffing environment highly regarded
- Experience in workforce planning, rostering, recruitment or the early childhood sector highly regarded

Core Competencies

Demonstrates robust communication and relationship-building skills while effectively managing workforce coordination and staffing processes. Proficient in using Microsoft Outlook, Teams, and Excel to support onboarding and maintain accurate records.

Highest-signal resume keywords

- Workforce Planning
- Rostering
- Customer Service
- Recruitment
- Problem-Solving

ATS Optimization Keywords

Hard Skills

- Workforce Coordination
- Staffing Processes
- Booking System Management
- Record Maintenance
- Report Preparation

Soft Skills

- Written Communication
- Verbal Communication
- Relationship Building
- Organisational Skills
- Attention to Detail

Industry Keywords

- Casual Employees
- Customer Service
- Call Centre
- Recruitment
- Early Childhood Sector

Tools & Technologies

- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel

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📌 Employee Support & Staffing Coordinator (New South Wales)
🏢 Jobtailor
📍 New South Wales