We are seeking an experienced Business Analyst (BA) with strong retail domain expertise to support ELERA pre-sales activities across APMEA, to be based in Melbourne.

This role will be responsible for translating retailer business needs into functional requirements, solution positioning, and demonstration scenarios, supporting RFP responses, Proof of Concepts (POCs), and customer engagements.

The ideal candidate brings a combination of retail operations knowledge, POS/software exposure, and strong stakeholder communication skills to engage audiences ranging from store operations teams to senior executives.

Strong analytical and problem-solving skills

Excellent presentation and storytelling ability (from operational to executive level)

Ability to translate business needs into functional solutions

Proven experience in retail store solutions. Either from a technology, digital, or retail operations perspective is required. Candidates without relevant retail industry experience will not be considered for this role.

Key Responsibilities

- Lead and contribute to RFP/RFI responses, ensuring alignment of ELERA capabilities to customer requirements
- Analyze and structure functional requirements for retailer opportunities across APMEA
- Collaborate with solution architects and pre-sales teams to position best-fit ELERA solutions

Solution Demonstration & POC Delivery

- Configure ELERA solutions (functional configuration) for demos and Proof of Concepts (POCs)
- Design and execute retail use cases and demo scenarios aligned to customer workflows
- Deliver high-impact product demonstrations to multiple audience levels:
- Store operations and business users
- IT and architecture teams
- Senior managers and executives

Product & Solution Alignment





- Act as a liaison with the global product and engineering teams to:
- Stay up-to-date on the latest features, roadmap, and releases
- Provide field feedback based on customer needs
- Ensure demo content and positioning reflect current and future ELERA capabilities

Stakeholder Engagement

- Engage directly with customers to understand business processes and pain points
- Support workshops and discovery sessions with retailers
- Provide clear articulation of business value and functional benefits
- High level of autonomy and ownership in a fast-paced pre-sales environment
- Robust collaboration skills across global and regional teams

Minimum Qualifications

- Bachelor Degree - Computer/Business/Retail or a related field.
- 5+ years experience

Areas of Expertise & Skills

Mandatory

- Retail industry experience (preferably with hands-on exposure to store operations)
- Proven experience as a Business Analyst or functional consultant in pre-sales, implementation, or transformation programs
- Strong experience in:
- Requirements gathering and documentation
- Customer-facing presentations and workshops
- Ability to communicate effectively with both technical and non-technical stakeholders

Technical / Functional Skills

- Understanding of retail systems and processes (POS, store operations, promotions, payments, etc.)
- Exposure to POS software solutions (highly desirable)
- Experience in solution demonstrations, POCs, or product configurations

Preferred / Differentiators

- Experience working with enterprise retail platforms or SaaS solutions
- Familiarity with API-driven or modular commerce architectures
- Experience supporting large-scale retail transformation or RFP processes
- Exposure to global or regional pre-sales environments

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📌 Business Analyst (Melbourne)
🏢 Toshiba Global Commerce Solutions
📍 Melbourne