Job Description

As a Service Manager, you will oversee the day-to-day operations of our service department, manage staff, and ensure excellent service for both retail customers and pool service clients. You will play a key role in driving sales, maintaining high operational standards, and supporting our team of pool technicians.

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This is a full-time position based in Doncaster East.

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Key Responsibilities

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Pool Service Coordination

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- Schedule and coordinate pool service jobs with technicians.
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- Ensure service work is completed efficiently and to a high standard.
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- Communicate with customers regarding service visits and outcomes.
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Customer Service

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- Deliver exceptional customer service and build strong relationships with customers.
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- Assist customers with pool and spa water testing and chemical recommendations.
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- Handle enquiries, service bookings, and customer concerns professionally.
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Team Leadership

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- Lead, train, and support retail staff and pool service technicians.
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- Manage staff rosters and allocate daily tasks.
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- Foster a positive team culture focused on service and teamwork.
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Store Operations

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- Manage daily store operations to ensure smooth and efficient service.
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- Maintain high standards of store presentation,



merchandising, and cleanliness.
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- Manage stock levels including ordering, receiving, and inventory control.
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- Oversee POS transactions, cash handling, and end-of-day reconciliation.
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- Monitor store performance and help achieve sales and service targets.
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Sales & Business Growth

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- Drive retail sales across pool chemicals, equipment, and accessories.
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- Identify opportunities to promote pool servicing, maintenance programs, and equipment upgrades.
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- Support local marketing initiatives and in-store promotions.
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Safety & Compliance

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- Ensure safe handling and storage of pool chemicals.
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- Maintain workplace health and safety standards.
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- Follow company procedures and franchise guidelines.
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- Previous retail management or store management experience
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- Strong leadership and team management skills
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- Excellent customer service and communication skills
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- Ability to manage operations, scheduling, and stock control
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- Sales-driven with a focus on customer satisfaction
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- Ability to work in a fast-paced and hands-on setting
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- Pool industry experience is highly regarded but not essential (training provided)
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📌 Service Manager (Victoria)
🏢 swimart
📍 Victoria