Unitech is the leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets in the Wollongong region.

With over 35 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Service Desk Level 1 & 2 professional to join our growing support team.

Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

Key Responsibilities (including but not limited to):

- Daily technical & troubleshooting support services via Service Desk ticketing system
- Provide Level 1 & 2 phone, e-mail & remote support services
- Supporting cloud solutions Microsoft 365 and Azure
- Supporting the Service Desk team through escalation support for technical issues
- Management of servers, desktops, laptops & mobile devices
- Management of services, software, anti-virus, backups, and peripheral equipment
- Understanding & updating network topology diagrams & documentation
- Daily communication on issues & resolutions to clients
- Monitoring Service Desk ticket queues and priority levels
- Be part of an on-call roster system

Essential:

- The ability to work under pressure, autonomously & in a team environment
- Be skilled, reliable, punctual, organised & well presented
- Must have excellent verbal & written communication skills (fluent in English)
- Must demonstrate exceptional customer service skills




- Formal qualifications and/or combination of demonstrated competency in Helpdesk/Service Desk support systems & procedures, IT Certifications / Degree / Diploma preferred
- High level of drive and integrity; take ownership of incidents and problems through to full resolution
- Must have a current Australian Driver’s Licence & Car
- Must be at least an Australian Permanent Resident with no restrictions

Desirable Attributes:

- Understanding of outsourced & MSP-style support systems and Products
- Experience with Microsoft 365 administration and troubleshooting, Exchange Online, SharePoint, Teams, and Azure Cloud-based deployments
- Experience in Cyber Security Solutions
- Networking and Firewall experience
- Experience with cloud-based phone systems and managed print solutions
- Experience with Microsoft Server Operating Systems, Active Directory, Microsoft Entra ID / Azure AD, and Group Policy
- Understanding of LAN, WAN, Wi-Fi, VPN and internet connectivity network environments
- Experience with Remote Desktop, VMware & Hyper-V environments
- Previous experience with Helpdesk/Service Desk & MSP style businesses
- Exposure to Managed Services support systems or other RMM (eg: ConnectWise)
- 2 + years past experience within the ICT industry
- Strong problem-solving skills, attention to detail & time management skills
- ITIL understanding and/or certifications

Package: A generous package is offered to the right candidate, depending on the candidate’s individual skills & experience, which will incorporate all industry & legislative requirements.

📌 IT Service Desk Support MSP (Wollongong)
🏢 Unitech Solutions
📍 Wollongong