About the Company

Hi, we’re Credabl! Being nimble, flexible and responsive with the client top of mind are very important to us. Servicing the medical and healthcare professions means we use a human-to-human approach. Our shared purpose is to help our clients realise their goals and empower them to serve the greater Australian community.

In a fast-paced, agile and entrepreneurial environment, we encourage our people to Fuel Ambition. They take the initiative, aim for excellence, stay curious with a growth mindset, provide high-touch experiences and are digitally minded.

We place high value on embracing excellence and bringing the energy needed to fuel the ambition. Our culture and work environment embraces belonging together as a team and keeping it real.

Credabl is an equal opportunity and LGBTI-inclusive employer.

About the Role The IT Support Specialist is a key member of Credabl’s Technology team, providing technical support across the business and ensuring our systems and processes run smoothly. This autonomous role is ideal for someone who is passionate about people and technology, enjoys solving problems, and is keen to learn and gain exposure across areas including Software Development, Data Science and AI.

Responsibilities

- Provide end-to-end IT support across the business, troubleshooting and resolving hardware, software, systems and user issues.
- Manage end-user devices, user accounts, permissions and access, including employee onboarding and offboarding.
- Administer and support Microsoft 365, SharePoint, Exchange, Teams and Azure Active Directory, ensuring systems remain secure and reliable.
- Support and maintain Credabl’s IT infrastructure, including networks, cloud environments, servers, backups, conferencing equipment and bespoke applications.
- Manage support tickets,



maintain technical documentation and knowledge-base resources, and identify opportunities to improve and automate IT support processes.
- Monitor technology and data security, identify vulnerabilities and escalate security concerns appropriately.
- Partner with the broader Technology team on system enhancements, infrastructure initiatives and technology projects, supporting testing, change management and implementation as required.

Qualifications

- Strong technical background with knowledge of Microsoft 365 environments and administrative portals.
- Knowledge of Azure Active Directory, Windows 10/11 and Microsoft Intune MDM.
- Experience supporting Microsoft Surface, iPhone and Android devices.
- Knowledge of Microsoft Office, Teams and Teams VC equipment.
- Knowledge of JIRA and Confluence or similar tools is desirable.
- Knowledge of Microsoft Azure cloud infrastructure is desirable.

Required Skills & Capabilities

- Strong technical troubleshooting skills, with the ability to identify root causes and resolve technical issues effectively.
- Excellent communication and stakeholder management skills, with the ability to tailor communication to different audiences.
- Strong attention to detail and a commitment to providing a high-quality IT support experience.
- Ability to work autonomously while collaborating effectively with cross-functional teams.
- Proactive approach to identifying improvements, challenging existing processes and suggesting more effective solutions.
- Adaptable, with sound judgement and a positive, team-oriented approach.

Preferred

- 3–5 years’ experience in IT/technical support, ideally within a service desk environment.
- Experience working within ITIL guidelines.
- Experience with Azure cloud infrastructure.
- Knowledge of JIRA and Confluence or similar task management and knowledge-base tools.
- Experience working within a dynamic and agile environment.

📌 IT Support Specialist (Sydney)
🏢 Credabl
📍 Sydney